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Bilingual Customer Support Coordinator

United States, Gaithersburg · Job Posted March 05, 2026
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Job Description

We are seeking a dynamic Bilingual Customer Support Coordinator to join our team. This role will play a key part in ensuring exceptional service delivery to our clients and customers by providing support in both English and Spanish. The ideal candidate is a detail-oriented professional with strong communication skills and a passion for helping others.

Job Responsibility

  • Schedule consultations and installation appointments
  • Handle inbound/outbound customer calls
  • Provide bilingual support to installation teams
  • Update CRM notes and manage customer files
  • Resolve customer issues professionally

Requirements

  • Fluent in English and Spanish
  • Customer service experience preferred
  • Comfortable working in fast‑paced environments
  • Basic CRM knowledge
  • Strong communication and follow‑through skills

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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