Bilingual Customer Support Associate

• Act as the primary point of contact for all incoming customer requests via phone and email
• Handle an average of 40 inbound phone calls per day, along with a high volume of shared emails
• Efficiently process a high volume of orders and quotes with a keen eye for detail
• Provide non-technical customer care and support, resolving inquiries and concerns with a positive, helpful demeanor
• Support the sales team directly by communicating effectively with various departments, including sales, accounts receivable, accounts payable, and shipping
• Maintain accurate and up-to-date customer information within the in-house CRM system
• Ensure clear and concise communication with all internal and external stakeholders
• Multitask effectively to manage both phone calls and email inquiries simultaneously
• Uphold a high standard of accuracy and perfection in all tasks, especially when handling orders and quotes
• Contribute to a collaborative and supportive team environment

• Post-secondary education (college or university diploma/degree) is required
• Must be fully bilingual in English and French, with excellent Canadian business etiquette
• A minimum of two years of customer service experience, with a preference for face-to-face roles (e.g., retail, hospitality, etc.)
• Strong emotional intelligence and the ability to understand and empathize with customers
• A positive and enthusiastic attitude with a strong desire to develop and grow professionally
• Canadian work experience is preferred, as this role involves dealing with Canadian customers
• Eagerness to be part of a team and a desire to commit for the long term
• Experience with high-volume call and email environments is an asset
• Ability to be a self-starter who wants to stay and get things done

Experience with high-volume call and email environments is an asset

• Competitive starting salary of $51,000, with an increase to $55,000 after a successful 3-month probation period
• Opportunity to earn a significant bonus of up to $16,500 based on performance and skill development
• After one year, eligibility for a profit-sharing program based on company performance
• A hybrid work model, with three days in the office and two days at home
• Comprehensive benefits package available after probation
• Two weeks of paid vacation, plus paid personal time off (PTO) days
• A company-wide paid shutdown period during the Christmas and New Year holidays (approximately December 24th to January 2nd)
• A friendly, supportive, and social team culture where you can work hard and play hard
• Ample opportunities for professional growth, as the company rarely hires outside for management, preferring to promote from within
• The chance to work for a leader in the industrial automation industry, gaining valuable professional experience in customer care