Bilingual Customer Support Agent

Are you a compassionate communicator looking to make a meaningful difference while growing your career in customer care? As a global leader in talent solutions, Randstad is seeking a dedicated Bilingual Customer Support Agent to join a specialized team in Mississauga. In this role, you will be the first point of contact for individuals seeking support, providing a professional and empathetic experience that aligns with the highest standards of customer care. This is a permanent, full-time opportunity within our customer care division, offering a hybrid work model following an initial probationary period. As a Bilingual Customer Support Agent, you will handle sensitive inquiries related to self-exclusion programs, ensuring that every participant and member of the public receives accurate information and supportive guidance. You will be part of a team where customer care isn't just a department—it's a commitment to human well-being and regulatory excellence. As a Bilingual Customer Support Agent, fluency in both English and French is essential. You will be responsible for communicating complex program information and providing emotional support to a diverse range of callers across Canada. Your ability to pivot seamlessly between languages ensures that our commitment to inclusive customer care is met for all participants, regardless of their primary language.