Bilingual Customer Success Representative Job at Robert Half (San Diego)

Bilingual Customer Success Representative

Our client, a mission-driven nonprofit, is looking for a Bilingual Customer Succ...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluent in Spanish and English (spoken and written) – required
Previous experience in customer success, account management, or nonprofit support preferred
Strong communication, problem-solving, and interpersonal skills
Ability to build positive relationships with constituents and internal teams
Proficiency in Microsoft Office and CRM platforms is a plus

Job Responsibility

Serve as the primary point of contact for Spanish- and English-speaking constituents
Guide members through programs, services, and resources to ensure satisfaction and engagement
Monitor and track constituent feedback, providing actionable insights to improve services
Collaborate with internal teams to address issues, answer questions, and ensure seamless experiences
Maintain accurate records in CRM systems and internal databases

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

New

Remote French Bilingual Customer Service Representative Rewards Program

Are you passionate about delivering exceptional customer service? Do you thrive ...

Location

Canada , Ottawa

Salary:

20.00 USD / Hour

Randstad

Expiration Date

August 16, 2026

Requirements

bilingual agents fluent in English and French
with a STABLE work history
at least 2.5 years of on-phone customer service experience / call center experience
Bilingual (English & French) Fluent in both languages, with strong verbal and written communication skills (ESSENTIAL)
Customer Service Experience Minimum of 2.5 years of on-phone customer service/call center experience (REQUIRED)
Stable Work History A stable resume with a record of successful, long-term work (Required)
Tech-Savvy Comfortable using Outlook, Teams, Excel, and CRM/call center software
Strong Problem-Solving Skills Ability to adapt and provide solutions to customer needs
Positive & Professional Attitude Maintain a friendly tone and handle calls with empathy and patience
Open to Feedback & Growth Willingness to learn and apply coaching for continuous improvement

Job Responsibility

Assist customers across Canada with loyalty program redemptions, order status inquiries, fraud concerns, and account updates
Provide site navigation support and answer general account questions
Process transactions and ensure accurate documentation of all interactions
Deliver exceptional customer service with a professional and friendly approach
Collaborate with team members and supervisors to enhance service quality
Apply feedback to continuously improve performance
Communicate effectively in both English and French to support a bilingual customer base

What we offer

Work-Life Balance: Enjoy the flexibility of a 100% remote role with no office days
Comprehensive Benefits: Upon achieving permanent status, receive 100% employer-paid health care, an EAP, a pension plan, paid holidays (including your birthday!), vacation, and additional care days
Career Growth: This contract is designed to lead to a permanent offer with enhanced benefits, an attractive bonus structure, and amazing career opportunities for promotion and training
Competitive Pay & Bonuses: Start at $20/hour with a potential increase after 6 months based on performance
Earn additional rewards through a bonus program based on quality and call handling
Recognition Program: Earn points to exchange for gift cards or credits
Training & Development: Receive 3 weeks of dedicated training to set you up for success

Fulltime

Bilingual Customer Service Representative I

We are seeking Bilingual Customer Service Representatives I, Spanish to support ...

Location

United States

Salary:

21.50 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Bilingual fluency in English and Spanish required
Must be available for training Monday through Friday, 9:30 AM to 6:00 PM EST
Must be available to work during operation hours from 9:30 AM to 6:00 PM EST
Maryland residency strongly preferred
Prior customer service, call center, healthcare, benefits, or administrative support experience preferred
Strong communication, listening, and data entry skills
Ability to work remotely with reliable internet and a professional workspace
Dependable attendance and punctuality are required

Job Responsibility

Provide customer service support in a remote call center environment
Assist callers with questions, account information, program details, and general inquiries
Communicate clearly and professionally in both English and Spanish
Document calls and customer interactions accurately
Follow established procedures, scripts, and compliance guidelines
Maintain professionalism, confidentiality, and quality standards
Participate in and successfully complete the required 3-week training program

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Bilingual Spanish Customer Service Representative

We are looking for a Bilingual SPANISH Customer Service Representative to join a...

Location

United States , Sunrise

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma required
additional office or administrative training is preferred
Previous experience in a customer service, call center, or general office support environment is preferred
Bilingual communication skills in English and Spanish are required
Intermediate computer proficiency, including working knowledge of Microsoft Excel, is required
Ability to manage data entry and document processing tasks with strong attention to detail
Effective problem-solving and decision-making skills in a fast-paced support setting
Must be able to successfully pass a background screening

Job Responsibility

Respond to inbound customer calls and provide timely, attentive assistance with questions, requests, and service-related concerns
Perform clerical and administrative work such as preparing mailings, scanning files, faxing paperwork, and entering information into company records
Review, complete, and update forms and supporting documents within designated systems while maintaining accuracy and organization
Assist with order-related activities and ensure customer information is entered correctly and processed in a timely manner
Make outbound calls when follow-up is needed to clarify details, provide updates, or support service completion
Use computer applications, including spreadsheets and office tools, to track information and support daily workflow
Apply critical thinking and good judgment to address routine problems and escalate more complex issues when appropriate

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Customer Success Manager, Public Sector & Defence

We're seeking an exceptional Customer Success Manager with deep expertise in the...

Location

Canada , Ottawa

Salary:

Not provided

Cohere

Expiration Date

Until further notice

Requirements

8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or government contexts
At least 3-5 years working directly with Canadian government, defense, or healthcare organizations in a technology, digital transformation, or consulting capacity
Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
Deep understanding of how government organizations evaluate, procure, implement, and govern technology solutions
Active Top Secret security clearance (mandatory)
Demonstrated success driving customer adoption, expansion, and retention in complex enterprise or government accounts
Experience developing and executing customer success strategies, QBRs, and executive engagement programs
Track record of identifying and closing expansion opportunities within existing accounts
Ability to manage multiple strategic accounts simultaneously while maintaining high-touch, personalized engagement

Job Responsibility

Own the success, adoption, and growth of Cohere's Canadian public sector and defence customers, ensuring they realize maximum value from our AI solutions
Build deep, trusted relationships with senior government stakeholders, including Deputy Ministers, CIOs, ADMs, digital transformation leads, and departmental executives
Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles, and unique constraints
Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction
Define and track success metrics aligned with public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes
Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling
Lead secure AI implementation projects in complex government environments, including air-gapped systems, Protected B/C environments, and on-premises deployments
Navigate the unique challenges of public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures
Create and execute change management strategies to drive user adoption and value realization across diverse government workforces
Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value

What we offer

An open and inclusive culture and work environment
Work closely with a team on the cutting edge of AI research
Weekly lunch stipend, in-office lunches & snacks
Full health and dental benefits, including a separate budget to take care of your mental health
100% Parental Leave top-up for up to 6 months
Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
6 weeks of vacation (30 working days!)

Fulltime

Customer Service Representative

Become the driving force behind our customer success! If you possess that rare c...

Location

Canada , Kirkland

Salary:

45000.00 - 50000.00 CAD / Year

Randstad

Expiration Date

August 06, 2026

Requirements

Excellent communication skills in French, both written and oral
Bilingual in English required to interact with English-speaking clients and partners in Canada and the United States
1 to 2 years of experience in customer service
Excellent organizational skills, with a strong work ethic and impeccable punctuality
Proficient in data entry with accuracy and efficiency
Proactive and positive approach to problem-solving
Ability to work independently while collaborating effectively in a dynamic environment
Good computer skills, including proficiency in the Microsoft Office suite
Knowledge of both imperial and metric measurement systems
Technical knowledge of residential product design and manufacturing, including an understanding of plumbing and electrical concepts, is a plus

Job Responsibility

Offer exceptional customer service by phone and email, quickly identifying customer needs and implementing effective solutions to ensure their satisfaction
Accurately record and process customer information using the appropriate systems
Work closely with other departments to resolve issues quickly and efficiently
Actively contribute to the company's success by ensuring customer satisfaction and proposing improvements to optimize services

What we offer

Competitive Salary: An attractive salary between $45,000 and $50,000, aligned with market standards to reward your commitment and expertise
Hybrid Work Model
In-depth Training & Support: A comprehensive training program, including the use of an AI-assisted database to help you answer technical questions and succeed in your role
Friendly Atmosphere: A warm and collaborative work environment where mutual aid and respect are core values
Varied Tasks: You will be constantly stimulated by diverse challenges, allowing you to discover new facets of the profession
Exclusive & High-End Industry: The opportunity to work for a specialized company renowned for the quality and innovation of its products
Dynamic & Supportive Team: Join a tight-knit group ready to support one another to reach common goals, especially within the context of growth in the North American market

Fulltime

Customer Service Representative

Do you thrive in a fast-paced environment? Are you a versatile multitasker, alwa...

Location

Canada , Kirkland

Salary:

45000.00 - 50000.00 USD / Year

Randstad

Expiration Date

July 10, 2026

Requirements

Excellent communication skills in French, both written and oral
Bilingual in English required to interact with English-speaking clients and partners in Canada and the United States
1 to 2 years of experience in customer service
Excellent organizational skills, with a strong work ethic and impeccable punctuality
Proficient in data entry with accuracy and efficiency
Proactive and positive approach to problem-solving
Ability to work independently while collaborating effectively in a dynamic environment
Good computer skills, including proficiency in the Microsoft Office suite
Knowledge of both imperial and metric measurement systems
Technical knowledge of residential product design and manufacturing, including an understanding of plumbing and electrical concepts, is a plus

Job Responsibility

Offer exceptional customer service by phone and email, quickly identifying customer needs and implementing effective solutions to ensure their satisfaction
Accurately record and process customer information using the appropriate systems
Work closely with other departments to resolve issues quickly and efficiently
Actively contribute to the company’s success by ensuring customer satisfaction and proposing improvements to optimize services

What we offer

Competitive Salary: An attractive salary between $45,000 and $50,000
Hybrid Work Model: Onboarding & Probation (3 to 6 months): 100% in-office, Post-Probation: Access to a hybrid schedule (e.g., 3 days in the office / 2 days from home)
In-depth Training & Support: A comprehensive training program, including the use of an AI-assisted database
Friendly Atmosphere: A warm and collaborative work environment where mutual aid and respect are core values
Varied Tasks
Exclusive & High-End Industry
Dynamic & Supportive Team

Fulltime

!

Customer Service Representative

We are seeking a candidate with Customer Care experience who can demonstrate pro...

Location

United States , Cerritos

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High School Diploma
Minimum 1 year in an office customer service environment

Job Responsibility

Research and resolve customer inquiries
Interact with customers to provide information in response to inquiries, concerns, and requests about products and services, including following through to completion on product returns and claims
Work with sales representatives, accounting, and the shipping department to process customer requests and concerns
Confirm orders, obtain payment information, and documents
Respond to customer questions efficiently and effectively through the use of active listening, personalization techniques and focusing on adding value
Build formal and informal relationships with customers and internal team members to drive customer loyalty and retention
Manage assigned accounts and review their performance
Provide supervisor/manager with timely updates on order processing, shipping, and back orders
May be asked to back up the front desk receptionist for a limited time, including greeting visitors, triaging phone calls, and other administrative tasks
Participate in tradeshows and showroom set-ups

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training
competitive compensation

Fulltime

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Bilingual Customer Success Representative

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