Bilingual Customer Service Team Lead Job at Randstad (Montreal)

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Bilingual Customer Service Team Lead

Are you a people-first leader with a passion for coaching, collaboration, and cu...

Location

Canada , Montreal

Salary:

50000.00 - 55000.00 USD / Year

Randstad

Expiration Date

August 16, 2026

Requirements

1+ years in a supervisory role in a contact center or customer-facing environment
2+ years of hands-on customer service experience
Bilingual in English and French (spoken and written)
Strong communication and leadership skills with a passion for mentoring others
Empathy, resilience, and the ability to resolve challenges calmly and effectively
Tech-savvy with solid MS Office knowledge
experience with Five9, Verint, and Salesforce is a strong asset
Highly organized, adaptable, and comfortable leading in a fast-paced, high-volume setting

Job Responsibility

Supervise, train, and support a high-performing customer service team
Provide ongoing coaching, feedback, and performance management
Handle escalated customer inquiries and assist in troubleshooting complex issues
Partner with Quality Assurance and Workforce Planning to meet KPIs and service levels
Monitor and report on performance metrics, productivity, and customer satisfaction
Support process improvements and identify training needs with a proactive approach
Manage scheduling, time-off requests, and shift coverage to ensure operational efficiency
Participate in special projects and team-building initiatives

What we offer

2 weeks of paid vacation in the first year
Comprehensive health coverage (medical, dental, vision) at 100% employer-paid
Coverage starts upon hire – no waiting period
5 paid sick/personal days per year
Access to an Employee Assistance Program (EAP)

Bilingual Customer Service Representative

We are looking for a bilingual Spanish Customer Service Representative to join a...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both Spanish and English is required for daily customer and internal communication
Prior experience in customer service, order entry, administrative support, or after-sales operations is required
Ability to interpret technical drawings and use part numbers, serial numbers, or reference images to identify products is strongly preferred
Comfortable using Microsoft Office applications, including Excel, and able to learn or work within ERP platforms such as SAP
Strong organizational skills with the ability to manage multiple priorities accurately in a fast-moving environment
Effective communication skills and a detail-oriented, team-oriented approach to working with customers and internal departments
Background in logistics, manufacturing, industrial distribution, or a related setting is preferred
Commercial, technical, or vocational training, or an equivalent combination of education and experience, is preferred

Job Responsibility

Assist customers in English and Spanish with product and spare-parts inquiries by using drawings, serial details, photos, and other available information to determine the correct items
Create customer quotes with accurate pricing, lead times, and availability, then convert approved requests into confirmed orders within company systems
Enter and maintain order information, ensuring customer records, product details, and transaction data remain complete and up to date
Partner with warehouse, logistics, accounting, technical service, and sales teams to support timely fulfillment, invoicing, and delivery coordination
Monitor open orders from receipt through shipment, proactively communicate status updates, and respond to customer questions regarding timelines
Prepare and manage shipping paperwork and related documentation to support accurate outbound and inbound order processing
Resolve service issues, returns, and complaints with a thoughtful, customer-focused approach that leads to practical solutions
Contribute to after-sales process improvements and provide additional operational support as team priorities shift

What we offer

Medical coverage
Vision coverage
Dental coverage
Life insurance
Disability insurance
Enrollment in company 401(k) plan
Free online training

Customer Service Account Specialist

Build and maintain a solid working relationship with Hubbell Power Systems custo...

Location

United States , Centralia

Salary:

Not provided

Hubbell Incorporated

Expiration Date

Until further notice

Requirements

Effective communication skills across telephone, electronic, and face-to-face interactions
Proficiency in Microsoft Office or similar software tools
2+ years of customer service experience in a professional environment (preferred)
Experience with Salesforce, SAP, or similar systems (preferred)
Bilingual skills (a plus)
Potential to travel for business, as needed
Work on a computer or related equipment for 8+ hours per day

Job Responsibility

Build and maintain a solid working relationship with Hubbell Power Systems customers
Act as the HPS lead to organize and prepare quotation proposals and review customer orders for acceptance
Coordinate technical and commercial requirements
Support field sales and customers regarding product needs
Be the first point of contact for our customers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Research and resolve Accounts Receivable issues
Investigate and resolve issues related to returned goods
Manage a territory or set of accounts with the objective of providing outstanding service
Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to Business Units with pertinent comments

Fulltime

Customer Service Supervisor

Our client is seeking a bilingual Customer Service Supervisor to lead a customer...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of customer service experience, including leadership responsibility within a call center or service-focused environment
Fluent Spanish and English communication skills, including speaking, reading, writing, and comprehension
Prior experience supervising a customer service team of two or more employees
Strong proficiency in Microsoft Excel for reporting, analysis, and performance tracking
Hands-on experience with CRM platforms, billing functions, and customer account support
Background developing measurable service KPIs
Demonstrated ability to resolve customer disputes, stay organized, and drive process improvements
Bachelor’s degree is strongly preferred

Job Responsibility

Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success
Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively
Design and track key performance indicators to measure team productivity, service quality, and response effectiveness
Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements
Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies
Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records
Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills
Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Team Lead - Advisor Services

My client, the leading fully independent Canadian financial advisory firm, is un...

Location

Canada , Montreal

Salary:

65000.00 - 75000.00 CAD / Year

Randstad

Expiration Date

July 25, 2026

Requirements

Minimum of 3 to 5 years of experience in the financial services sector, brokerage, banking operations, or a high-volume B2B client service environment
A minimum of 2 years of prior experience in supervision or team coaching is highly prioritized
Advanced and fluent bilingualism in French and English, both spoken and written, is mandatory
Proficiency in customer relationship management (CRM) and ticketing environments (HubSpot, Zendesk), the Microsoft Office suite (Teams), and a strong curiosity toward artificial intelligence tools (ChatGPT)
Natural leadership, collaborative mindset, strong curiosity, and exceptional communication skills
Holding the Canadian Securities Course (CSC) certification or demonstrating a concrete willingness to obtain it

Job Responsibility

Supervise, guide, and motivate the frontline service team on a daily basis to ensure service excellence via phone and email
Actively monitor queues and ensure strict compliance with Service Level Agreements (SLAs) while balancing the workload in real-time
Act as the primary point of contact and escalation on the floor to resolve complex queries and advisor situations
Provide close guidance through continuous coaching sessions and quality assessments of interactions (calls and emails)
Collaborate closely with the Middle Office to streamline operational handoffs and clarify responsibilities during the organizational transition
Analyze dashboards and collective Key Performance Indicators (KPIs) to identify service trends and recommend process optimizations
Actively participate in daily operations by performing the same support tasks as team members, ensuring a strong and credible floor presence

What we offer

Competitive Compensation: Base annual salary up to $75,000
Eligible for an annual discretionary bonus program
3 full weeks of vacation from year one
5 sick days
1 personal day
2 paid days off during the holiday season
Group insurance plan (medical, dental, health spending account, telemedicine, and EAP) 50% funded by the employer
Group RRSP program with employer financial contributions
20% reimbursement of your OPUS transit card
Ultra-modern offices in downtown Montreal

Fulltime

Customer Service Representative

Ready to propel your career in the healthcare sector? Join the Canadian subsidia...

Location

Canada , Saint-Bruno

Salary:

21.50 CAD / Hour

Randstad

Expiration Date

July 23, 2026

Requirements

Relevant prior experience in customer service or a call center environment
Bilingualism is essential (French/English) to serve a pan-Canadian clientele
Excellent rigor and attention to detail (essential for product nomenclature)
Ability to work in a dynamic environment and 100% on-site
Proficiency with IT tools and the ability to learn an ERP system
Team spirit, punctuality, and impeccable reliability
English proficiency is required for this position as the incumbent must interact daily with clients located outside of Quebec

Job Responsibility

Handle incoming calls from clients (pharmacies, natural health stores, etc.) to process orders
Simultaneously enter orders into the ERP system (JDE)
Respond to inquiries regarding delivery lead times, product damages, or returns
Ensure diligent email follow-up with both English and French-speaking clients
Collaborate closely with the production and distribution teams to resolve logistical issues
Maintain a high level of professionalism and accuracy when entering specific product names

What we offer

Competitive base salary with a total compensation package valued at over $25/hour
Unique Group RRSP program: The employer contributes $2 for every $1 invested (up to 12%)
Annual profit-sharing bonus of up to 2 months' salary
3 weeks of vacation upon hiring + progressive annual accrual
Comprehensive insurance (life, disability, health, and wellness account) with 50% employer-paid premiums
On-site Yoga/Pilates, pastries on Mondays, fresh fruit on Tuesdays, and free coffee
Monthly subsidy for the on-site catering service

Fulltime

Bilingual Customer Relations Specialist

Embrace a 3- 4 day work-from-home schedule and enjoy the vibrancy of our Downtow...

Location

Canada , Montreal

Salary:

50000.00 - 50500.00 USD / Year

Randstad

Expiration Date

July 12, 2026

Requirements

Excellent English and French communication skills
Must be able to pass a criminal background check and the government's enhanced screening process
Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
Tech requirements: PC with Windows (Mac not compatible), Ethernet connection, USB headset
Must be able to demonstrate the ability to solve problems through investigation and make timely decisions
Minimum High school education required
Strong computer/multitasking skills
Previous Customer Service or Call Centre experience is required (Minimum 6 months)
Ability to work under pressure and be adaptable
Comfortable following scripts while holding a natural, fluid conversation

Job Responsibility

Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
Provide accurate responses to existing and new members while maintaining the highest level of customer service
Actively participate in an ongoing learning environment where you’ll receive developmental opportunities
Conduct outbound calls to generate leads for the sales team
Use a short script as a guide, but keep the conversation natural and engaging
Record accurate client information and flag potential leads
Pitch the service with clarity and confidence
Maintain a positive and professional tone throughout each call
Adapt to shifting priorities as the project evolves

What we offer

Full time hours (Weekends off)
Hybrid position
Weekly pay
Paid 20 days training program, followed by 2-3 weeks of mentorship
Three paid Personal days and paid vacation
Excellent benefits
Pension plan
Option to participate in the Share Ownership Program
Bonus plan based on your individual performance
Education reimbursement program $2,000 (annually)

Fulltime

Bilingual Customer Relations Specialist

We are looking to hire the right person to join an amazing team as a full time B...

Location

Canada , Montréal

Salary:

50000.00 - 51500.00 CAD / Year

Randstad

Expiration Date

July 12, 2026

Requirements

Excellent English and French communication skills
Must be able to pass a criminal background check and the government's enhanced screening process
Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
Tech requirements: PC with Windows (Mac not compatible), Ethernet connection, USB headset
Must be able to demonstrate the ability to solve problems through investigation and make timely decisions
Minimum High school education required
Strong computer/multitasking skills
Previous Customer Service or Call Centre experience is required (Minimum 6 months)
Ability to work under pressure and be adaptable
Comfortable following scripts while holding a natural, fluid conversation

Job Responsibility

Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
Provide accurate responses to existing and new members while maintaining the highest level of customer service
Actively participate in an ongoing learning environment where you’ll receive developmental opportunities
Conduct outbound calls to generate leads for the sales team
Use a short script as a guide, but keep the conversation natural and engaging
Record accurate client information and flag potential leads
Pitch the service with clarity and confidence
Maintain a positive and professional tone throughout each call
Adapt to shifting priorities as the project evolves

What we offer

Full time hours (Weekends off)
Hybrid position
Weekly pay
Paid 20 days training program, followed by 2-3 weeks of mentorship
Three paid Personal days and paid vacation
Excellent benefits
Pension plan
Option to participate in the Share Ownership Program
Bonus plan based on your individual performance
Education reimbursement program $2,000 (annually)

Fulltime

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Bilingual Customer Service Team Lead

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