Bilingual Customer Service Team Lead Job at Randstad (Toronto)

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Bilingual Customer Service Team Lead

Are you a people-first leader with a passion for coaching, collaboration, and op...

Location

Canada , Winnipeg

Salary:

40000.00 - 43000.00 CAD / Year

Randstad

Expiration Date

September 03, 2026

Requirements

High School Diploma or GED equivalent
Must be fully fluent in both English and French (written and verbal)
Proven track record in a leadership, supervisory, or relevant project-based role
Exceptional listening, analytical, and conflict-resolution abilities with high emotional intelligence
Experience utilizing contact center software and the ability to interpret complex KPIs to drive qualitative improvement
A positive attitude, a passion for mentoring others, and the ability to thrive independently or as part of a team
Must be able to successfully pass a standard 5-year background check

Job Responsibility

Supervise overall call traffic, manage daily schedules, and ensure team adherence to policies and procedures
Provide ongoing 1-on-1 and group coaching, training, and onboarding to help team members reach their full potential
Act as the primary point of contact for daily operations, resolving complex customer inquiries and escalated issues
Monitor and audit team performance against quality metrics and KPIs
recommend performance action plans where needed
Prepare, analyze, and present internal and external quality reports for management review
Track trends to identify training gaps, update training manuals/memos, and implement refresher training
Coordinating emails donations and all deliveries to food banks

What we offer

Medical, vision, and dental coverage
Employee Assistance Program (EAP)
Short/long-term disability options
Registered Retirement Savings Plan (RRSP) program options
Paid training
Ongoing professional development
Free on-site parking

Fulltime

Bilingual Customer Service Team Lead

Are you a people-first leader with a passion for coaching, collaboration, and cu...

Location

Canada , Montreal

Salary:

55000.00 USD / Year

Randstad

Expiration Date

August 24, 2026

Requirements

1+ years in a supervisory role in a contact center or customer-facing environment
2+ years of hands-on customer service experience
English Proficiency (Intermediate level)
Strong communication and leadership skills with a passion for mentoring others
Empathy, resilience, and the ability to resolve challenges calmly and effectively
Tech-savvy with solid MS Office knowledge
experience with Five9, Verint, and Salesforce is a strong asset
Highly organized, adaptable, and comfortable leading in a fast-paced, high-volume setting

Job Responsibility

Supervise, train, and support a high-performing customer service team
Provide ongoing coaching, feedback, and performance management
Handle escalated customer inquiries and assist in troubleshooting complex issues
Partner with Quality Assurance and Workforce Planning to meet KPIs and service levels
Monitor and report on performance metrics, productivity, and customer satisfaction
Support process improvements and identify training needs with a proactive approach
Manage scheduling, time-off requests, and shift coverage to ensure operational efficiency
Participate in special projects and team-building initiatives

What we offer

2 weeks of paid vacation in the first year
Comprehensive health coverage (medical, dental, vision) at 100% employer-paid
Coverage starts upon hire – no waiting period
5 paid sick/personal days per year
Access to an Employee Assistance Program (EAP)

Fulltime

Bilingual Customer Service Team Lead

Are you a people-first leader with a passion for coaching, collaboration, and cu...

Location

Canada , Montreal

Salary:

50000.00 - 55000.00 USD / Year

Randstad

Expiration Date

August 16, 2026

Requirements

1+ years in a supervisory role in a contact center or customer-facing environment
2+ years of hands-on customer service experience
Bilingual in English and French (spoken and written)
Strong communication and leadership skills with a passion for mentoring others
Empathy, resilience, and the ability to resolve challenges calmly and effectively
Tech-savvy with solid MS Office knowledge
experience with Five9, Verint, and Salesforce is a strong asset
Highly organized, adaptable, and comfortable leading in a fast-paced, high-volume setting

Job Responsibility

Supervise, train, and support a high-performing customer service team
Provide ongoing coaching, feedback, and performance management
Handle escalated customer inquiries and assist in troubleshooting complex issues
Partner with Quality Assurance and Workforce Planning to meet KPIs and service levels
Monitor and report on performance metrics, productivity, and customer satisfaction
Support process improvements and identify training needs with a proactive approach
Manage scheduling, time-off requests, and shift coverage to ensure operational efficiency
Participate in special projects and team-building initiatives

What we offer

2 weeks of paid vacation in the first year
Comprehensive health coverage (medical, dental, vision) at 100% employer-paid
Coverage starts upon hire – no waiting period
5 paid sick/personal days per year
Access to an Employee Assistance Program (EAP)

Bilingual Customer Service Team Lead

Are you a people-first leader with a passion for coaching, collaboration, and cu...

Location

Canada , Ottawa

Salary:

50000.00 - 55000.00 USD / Year

Randstad

Expiration Date

August 16, 2026

Requirements

1+ years in a supervisory role in a contact center or customer-facing environment
2+ years of hands-on customer service experience
Bilingual in English and French (spoken and written)
Strong communication and leadership skills with a passion for mentoring others
Empathy, resilience, and the ability to resolve challenges calmly and effectively
Tech-savvy with solid MS Office knowledge
experience with Five9, Verint, and Salesforce is a strong asset
Highly organized, adaptable, and comfortable leading in a fast-paced, high-volume setting

Job Responsibility

Supervise, train, and support a high-performing customer service team
Provide ongoing coaching, feedback, and performance management
Handle escalated customer inquiries and assist in troubleshooting complex issues
Partner with Quality Assurance and Workforce Planning to meet KPIs and service levels
Monitor and report on performance metrics, productivity, and customer satisfaction
Support process improvements and identify training needs with a proactive approach
Manage scheduling, time-off requests, and shift coverage to ensure operational efficiency
Participate in special projects and team-building initiatives

What we offer

2 weeks of paid vacation in the first year
Comprehensive health coverage (medical, dental, vision) at 100% employer-paid
Coverage starts upon hire – no waiting period
5 paid sick/personal days per year
Access to an Employee Assistance Program (EAP)

Fulltime

New

Bilingual Customer Service Manager

Are you a people-first leader with a passion for coaching, collaboration, and cu...

Location

Canada , Toronto

Salary:

60000.00 - 65000.00 CAD / Year

Randstad

Expiration Date

September 06, 2026

Requirements

1+ years in a supervisory role in a contact center or customer-facing environment
2+ years of hands-on customer service experience
Bilingual in English and French (spoken and written)
Strong communication and leadership skills with a passion for mentoring others
Empathy, resilience, and the ability to resolve challenges calmly and effectively
Tech-savvy with solid MS Office knowledge
experience with Five9, Verint, and Salesforce is a strong asset
Highly organized, adaptable, and comfortable leading in a fast-paced, high-volume setting

Job Responsibility

Supervise, train, and support a high-performing customer service team
Provide ongoing coaching, feedback, and performance management
Handle escalated customer inquiries and assist in troubleshooting complex issues
Partner with Quality Assurance and Workforce Planning to meet KPIs and service levels
Monitor and report on performance metrics, productivity, and customer satisfaction
Support process improvements and identify training needs with a proactive approach
Manage scheduling, time-off requests, and shift coverage to ensure operational efficiency
Participate in special projects and team-building initiatives

What we offer

2 weeks of paid vacation in the first year
Comprehensive health coverage (medical, dental, vision) at 100% employer-paid
Coverage starts upon hire – no waiting period
5 paid sick/personal days per year
Access to an Employee Assistance Program (EAP)

Fulltime

Bilingual Customer Service Representative

We are looking for a bilingual Spanish Customer Service Representative to join a...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both Spanish and English is required for daily customer and internal communication
Prior experience in customer service, order entry, administrative support, or after-sales operations is required
Ability to interpret technical drawings and use part numbers, serial numbers, or reference images to identify products is strongly preferred
Comfortable using Microsoft Office applications, including Excel, and able to learn or work within ERP platforms such as SAP
Strong organizational skills with the ability to manage multiple priorities accurately in a fast-moving environment
Effective communication skills and a detail-oriented, team-oriented approach to working with customers and internal departments
Background in logistics, manufacturing, industrial distribution, or a related setting is preferred
Commercial, technical, or vocational training, or an equivalent combination of education and experience, is preferred

Job Responsibility

Assist customers in English and Spanish with product and spare-parts inquiries by using drawings, serial details, photos, and other available information to determine the correct items
Create customer quotes with accurate pricing, lead times, and availability, then convert approved requests into confirmed orders within company systems
Enter and maintain order information, ensuring customer records, product details, and transaction data remain complete and up to date
Partner with warehouse, logistics, accounting, technical service, and sales teams to support timely fulfillment, invoicing, and delivery coordination
Monitor open orders from receipt through shipment, proactively communicate status updates, and respond to customer questions regarding timelines
Prepare and manage shipping paperwork and related documentation to support accurate outbound and inbound order processing
Resolve service issues, returns, and complaints with a thoughtful, customer-focused approach that leads to practical solutions
Contribute to after-sales process improvements and provide additional operational support as team priorities shift

What we offer

Medical coverage
Vision coverage
Dental coverage
Life insurance
Disability insurance
Enrollment in company 401(k) plan
Free online training

Inside Sales and Customer Service Representative

Do you want to propel your career within a human-centric, dynamic, and fast-grow...

Location

Canada , Anjou

Salary:

50000.00 - 60000.00 USD / Year

Randstad

Expiration Date

August 28, 2026

Requirements

Proven and successful experience in corporate customer service or inside sales within the B2B market, ideally in the manufacturing or distribution sector
Perfect professional bilingualism required (French and English) to ensure smooth daily communication with customers across Canada and the United States
Proficiency with CRM or ERP systems, ideally NetSuite Oracle
Possess a valid file and full legal authorization to travel to the United States without visa restrictions
University degree (Bachelor's) strongly preferred to ensure analytical rigor, critical thinking, and synthesis skills

Job Responsibility

Manage data entry, processing, validation, and confirmation of customer orders and quotes within the NetSuite Oracle ERP system with a constant focus on accuracy
Manage, maintain, and enrich daily business relationships with corporate clients (B2B) and major distributors via email (70%) and phone (30%)
Provide top-tier customer service by responding quickly to all technical inquiries, updating price lists, and sending specific documentation
Coordinate shipping logistics and rigorous document tracking in close collaboration with our external carriers and our warehouse team
Take charge of proactive resolution of customer complaints and complex delivery issues
Seize inside sales opportunities, participate in the qualification of new leads, and generate prospects to support business development
Contribute occasionally to the company's success by participating in two annual trade shows in the United States
Provide courteous and versatile phone reception support for the various integrated office entities when required

What we offer

Competitive Base Salary: Annual base salary established between $50k - 60k, depending on your skills and experience
Annual Performance Bonus
Enhanced Retirement Savings
Full Protection: Access to a comprehensive group insurance plan after your probation period
Work-Life Balance: Stable day and weekday schedule (37.5 hours per week), Monday to Friday, from 8:00 AM to 4:30 PM, with no regular overtime to expect
Generous Time Off: 6 paid personal days per year after one year of service, a 3-day paid closure during the holidays, and 2 vacation weeks
Modern Environment: Free on-site parking including two charging stations for electric vehicles, also highly accessible via public transit
Tailored Growth: Stimulating long-term horizontal growth opportunities through marketing projects, distributor account management, or involvement in our ISO 9001 quality management system

Fulltime

Customer Service Account Specialist

Build and maintain a solid working relationship with Hubbell Power Systems custo...

Location

United States , Centralia

Salary:

Not provided

Hubbell Incorporated

Expiration Date

Until further notice

Requirements

Effective communication skills across telephone, electronic, and face-to-face interactions
Proficiency in Microsoft Office or similar software tools
2+ years of customer service experience in a professional environment (preferred)
Experience with Salesforce, SAP, or similar systems (preferred)
Bilingual skills (a plus)
Potential to travel for business, as needed
Work on a computer or related equipment for 8+ hours per day

Job Responsibility

Build and maintain a solid working relationship with Hubbell Power Systems customers
Act as the HPS lead to organize and prepare quotation proposals and review customer orders for acceptance
Coordinate technical and commercial requirements
Support field sales and customers regarding product needs
Be the first point of contact for our customers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Research and resolve Accounts Receivable issues
Investigate and resolve issues related to returned goods
Manage a territory or set of accounts with the objective of providing outstanding service
Review quotation requests promptly, secure competitive feedback as available, and if applicable submit quotation requests to Business Units with pertinent comments

Fulltime

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Bilingual Customer Service Team Lead

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