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Randstad Logo Randstad · Customer Service

Bilingual Customer Service Specialist – Relocation

Canada, Ottawa 21.63 CAD / Hour · Job Posted June 16, 2026
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Job Description

Moving is one of life’s most significant stressors, but for the members of the Canadian Armed Forces, it is a frequent reality of their service to our country. As a Relocation Advisor, you aren't just processing paperwork; you are a strategic partner and the primary anchor for these families. You will turn a complex, high-stakes logistical challenge into a seamless, supportive journey, ensuring those who serve us are taken care of at home. This is a career-defining opportunity to join a cornerstone organization within the Relocation & Logistics sector. We provide a stable, professional environment combined with a mission-driven culture. If you are a fast learner who thrives on helping others navigate complex information with empathy and precision, you belong on our team.

Job Responsibility

  • Act as the dedicated, omni-channel point of contact (phone, email, chat, video), providing a warm and professional experience for relocating members
  • Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies
  • Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy
  • Navigate, interpret, and translate the complex Canadian Forces Relocation Directive (CAFRD) into actionable, easy-to-understand advice

Requirements

  • Exceptional oral and written proficiency in both French and English is mandatory. You must be able to explain complex financial directives clearly in both languages
  • To meet federal government security standards, you must have maintained continuous residency in Canada for the past 5 years (since juin 2021)
  • At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking and empathy were key
  • High computer literacy. You are comfortable navigating up to 4 different systems simultaneously while engaging with a client
  • Full-time, temporary with a strong possibility of permanent transition based on performance

What we offer

  • Competitive Compensation: A stable hourly rate of $21.63/hour with room to grow
  • Tiered Career Growth: Entry at Level I with structured pathways to advance to Level II and III (accompanied by compensation increases) as you master new skills
  • Expert Training: Deep-dive, paid training into the CAFRD directive—an industry-recognized expertise
  • Great Schedule: Consistent Monday to Friday scheduling with no weekend requirements (monthly rotational shifts between 8:00 AM and 8:00 PM)
  • Mission-Driven Work: Directly support Canadian Armed Forces members and their families during major life transitions
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