Bilingual Customer Service Representative Job at Randstad (Scarborough)

Bilingual Customer Service Representative

Randstad

Location:
Canada , Scarborough

Category:
Customer Service

Contract Type:
Not provided

Salary:

23.00 - 25.00 CAD / Hour

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Job Description:

We are currently seeking a dedicated Bilingual Customer Service Representative to join a global leader in small domestic appliances. As a Bilingual Customer Service Representative, you will be the voice of iconic household brands, providing essential support to consumers across Canada. This is a fantastic temp-to-perm opportunity located in Scarborough, ON, offering a modern hybrid work model that balances professional collaboration with personal flexibility. In this customer care role, you will handle a variety of inquiries regarding premium kitchenware and home electronics. Whether you are troubleshooting a technical issue or tracking a high-priority shipment, your goal as a Bilingual Customer Service Representative is to ensure every interaction ends with a satisfied customer. This position is ideal for someone who is tech-savvy, organized, and passionate about helping others. As part of our customer care team, you will receive top-tier training and the opportunity to transition into a permanent role with one of the most respected names in the industry.

Job Responsibility:

Handle inbound calls and emails from consumers regarding product inquiries for major household brands
Provide expert technical troubleshooting for small domestic appliances to resolve issues efficiently
Manage warranty claims and process requests for spare parts or replacements
Navigate SAP and Salesforce systems to log interactions and manage consumer data accurately
Track shipments and provide updates on order status to ensure a seamless consumer journey
Resolve difficult or complex consumer situations with professionalism, empathy, and a solution-oriented mindset
Collaborate with internal departments to provide feedback on product performance and consumer trends
Maintain a high level of product knowledge across multiple brand categories, including cookware and electronics

Requirements:

Exceptional communication skills in both English and French (oral and written)
Proficiency in MS Office, specifically Outlook for communication and Excel for data tracking
Experience using SAP or Salesforce CRM platforms is highly favorable
Strong multitasking abilities with the capacity to thrive in a fast-paced call center environment
Excellent organizational skills and attention to detail when processing service requests
Ability to translate complex technical instructions into easy-to-understand guidance for consumers
Minimum of 1+ years of experience in customer service or a professional call center setting
Completion of post-secondary education or equivalent professional experience
Must be available for a full-time schedule within standard business hours
Proven ability to handle high-volume interactions while maintaining quality standards
Residency within commuting distance of Scarborough, ON, for hybrid office days

What we offer:

Competitive pay rate of $23.00 – $25.00 per hour based on experience
Flexible hybrid work model (3 days in-office in Scarborough)
Opportunity to work with a global leader and household-name brands
Comprehensive benefits package upon permanent conversion (Health, Dental, RRSP matching)
Exclusive employee discounts on premium household products and appliances
Supportive team environment with professional growth and training opportunities