Bilingual customer service representative Job at Randstad (Longueuil)

Bilingual customer service representative

Randstad

Location:
Canada , Longueuil

Category:
Customer Service

Contract Type:
Not provided

Salary:

20.00 - 23.00 CAD / Hour

Save Job

Apply Position

Job Description:

Are you passionate about customer service and enjoy finding solutions to meet clients' needs? Our client, a company recognized for its exceptional service quality and collaborative work environment, is looking for a bilingual customer service representative to join their dynamic team. This position is ideal for a motivated and organized professional who thrives in a fast-paced environment. You will be the first point of contact for customers, providing basic technical support while ensuring courteous, efficient, and professional service at every interaction.

Job Responsibility:

Answer inbound and outbound calls with professionalism and empathy
Provide technical support, including basic troubleshooting and escalating complex cases to the appropriate department
Ensure the efficient dispatching of service requests and technical interventions
Schedule and confirm client appointments while ensuring accurate follow-ups
Make outbound calls for client follow-ups, satisfaction surveys, or light telemarketing activities
Use CRM tools and digital platforms to manage and document all customer interactions
Meet and exceed established performance objectives (KPIs)

Requirements:

Perfect bilingualism (French/English), spoken and written, required to communicate with english-speaking clients and partners outside Quebec
Minimum of 2 years of experience in a similar role (customer service, technical support, telemarketing, dispatch, or appointment scheduling)
Previous call center experience required
Excellent communication skills, active listening, and strong interpersonal abilities
Proficiency with CRM tools and office software (Outlook, Excel, Word)
Autonomous, detail-oriented, and professional
Ability to work under pressure and manage multiple priorities efficiently
Team-oriented, motivated, and performance-driven

What we offer:

Fast-growing company offering stability and career advancement opportunities
Comprehensive training provided upon hire
Friendly, inclusive, and supportive work environment
Competitive salary, social benefits, and employee recognition programs

Additional Information:

Job Posted:
January 29, 2026

Expiration:
February 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Randstad - All Job Offers

Job Link Share: