Bilingual Customer Service Representative, Allianz

Bilingual Customer Service Representative

Allianz

Location:
Mexico, Mexico City

Category:
Customer Service

Contract Type:
Employment contract

Salary:

13711.00 MXN / Month

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Job Description:

As a bilingual customer service representative, you will be responsible for responding inbound calls and/or e-mails of customers for different line of business all around Mexico and USA.

Job Responsibility:

Answer inbound calls and handle middle and back-office activities as well as various member services inquiries and transactions by actively listening to customers calling
Develop an extensive and solid knowledge of our products in order to provide timely and accurate information to our customers
Achieve individual quality and productivity targets and contribute to overall team KPI’s
Active participation in team meetings.

Requirements:

Bachelor's Degree or High School completed (GED) or equivalent
Excellent communication skills to get with courtesy and professionalism all the inbound calls, getting solutions with positive attitude
Customer service
Advanced English / Excellent English (written and spoken level)
Minimum experience of 6 months in Customer Service or related.

What we offer:

Direct hiring
Schedules: 6am-2pm with 1 day off a week
$1,400 in food coupons
Law Benefits
Remote work after training based on performance.

Additional Information:

Job Posted:
May 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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