Bilingual Customer Service Representative Jobs

Bilingual Customer Service Representative

Randstad

Location:
Canada , Mississauga

Category:
Customer Service

Contract Type:
Not provided

Salary:

55000.00 - 60000.00 CAD / Year

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Job Description:

This is more than a standard call-center role; it's a unique opportunity to act as a Claims Investigator and fair decision-maker, managing high-value, sensitive claims related to household goods moves. This position is a crucial part of the Randstad Professional specialization, focusing on empowering talent in key business functions. This role offers an engaging, desk-based, in-office environment with a 35-hour work week and flexible start times (8:00 AM to 9:00 AM).

Job Responsibility:

Manage incoming customer claims via email and phone related to loss or damage of household goods
Conduct thorough investigations, acting as a 'forensic investigator,' by reviewing claim documentation and analyzing supporting materials like photos
Determine the fair course of action for each claim (replacement, repair, or denial) based on investigation and company policy
Communicate claim decisions to customers clearly, concisely, and professionally, maintaining composure and standing firm when necessary
Collaborate with other internal departments to gather necessary information for claim resolution
Maintain accurate and detailed records of all customer interactions and claim status in the internal system

Requirements:

High-level professional fluency in French and English (written and verbal) is mandatory, including the ability to professionally deliver difficult news
Exceptional problem-solving, critical thinking, and common-sense decision-making abilities
Strong basic computer proficiency, including composing professional emails (Outlook), managing calendar invites (Teams), and internet-based research (Google/AI tools)
High degree of curiosity and investigative mindset to dig deeper into customer issues and claims
Ability to work autonomously and manage a claims portfolio, prioritizing resolution without excessive escalation

What we offer:

Competitive base salary with willingness to negotiate for the ideal Customer Care candidate
Guaranteed 35-hour work week, promoting work-life balance (flexible start times between 8:00 AM and 9:00 AM ending between 4:00PM-5:00PM)
Be part of a Canadian-owned company with decades of stability and a strong, recognized presence in the industry
Supportive, family-feel, and laid-back corporate culture with long-tenured employees and a casual dress code
Excellent opportunities for growth both within the Customer Care department and across other departments in the organization
Accessibility to the Mississauga office via transit and highways (Highway 410 area)
On-site perks, including an on-site gym, large cafeteria, social events, and a secure facility

Additional Information:

Job Posted:
December 25, 2025

Expiration:
February 12, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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