Bilingual Customer Service Representative Job at Randstad (Montreal)

Bilingual Customer Service Representative

Randstad

Location:
Canada , Montreal

Category:
Customer Service

Contract Type:
Not provided

Salary:

30.54 CAD / Hour

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Job Description:

Are you a highly organized, bilingual professional with a background in financial services or real estate administration? We are seeking a dedicated Bilingual Customer Service Representative to join a collaborative Credit Centre Adjudication team. This is a crucial role that involves a mix of administrative duties and direct customer communication, primarily focused on Residential Secured Lending (RESL) funding. If you thrive in a fast-paced environment, possess exceptional attention to detail, and are looking for a potential pathway to a full-time career with a leading financial institution, this opportunity is for you. ... As an Bilingual Customer Service Representative, you will be a key contributor to the RESL funding department. Your responsibilities will center on processing and administering mortgage-related activities, ensuring accuracy, and providing excellent service to internal and external partners.

Job Responsibility:

Handle a high volume of inbound and outbound calls, addressing customer and partner inquiries related to mortgages and RESL funding
Accurately create, maintain, and manage operational reports
Provide timely and accurate answers to customer questions regarding mortgage accounts and processes
Perform back-office administrative and clerical tasks (approximately 25% of the role) to support the funding process
Ensure all service level agreements (SLAs) are met through proactive and accurate work
Collaborate effectively with a team of 10 and network with various partners across the organization

Requirements:

Fully Bilingual: Fluency in both French and English (written and verbal) is essential
Technical Proficiency: Strong command of the Microsoft Suite (Word, Excel, Outlook)
Relevant Experience: 5-7 years of overall professional experience (flexible), including prior experience in a banking call center, customer service, bookkeeping, accounting, or administrative role
A proven team player with a collaborative attitude
Exceptional attention to detail and a proactive approach to work
A high commitment to accuracy and meeting performance metrics (SLAs)
Outstanding communication skills (both written and verbal) in both official languages

Nice to have:

Direct experience with Residential Secured Lending (RESL)
Familiarity with real estate law or a background working in a law office focused on real estate
Post-secondary education/certification

What we offer:

Career Growth: Significant possibility for conversion to a permanent, full-time employee (FTE) based on performance and business need
Positive Culture: Join a supportive, positive, and inclusive work environment
Networking: Excellent opportunity to build valuable connections and network with multiple partners across the financial institution
Impactful Role: Play a vital role in a core business unit within a major financial organization

Additional Information:

Job Posted:
January 03, 2026

Expiration:
February 02, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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