This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a Customer Service Representative to join our client in the insurance industry in Montreal. This is a position starting full-time for training, with a possibility of part-time afterwards. The position is virtual and requires fluency in French and English (oral and written). You will be required to provide exceptional customer service regarding insurance benefits.
Job Responsibility:
Promptly and professionally answer incoming calls, chats, and inquiries
Develop product knowledge and effectively convey information to clients
Demonstrate active listening, clarify information, and de-escalate situations
Document customer inquiries and solutions
Maintain established performance levels
Understand and resolve compliance issues
Support teamwork
Effectively identify and respond to customer needs, providing solutions and alternatives
Requirements:
3 years of experience supporting insurance programs
Fluency in French and English (oral and written)
Proficiency in the Microsoft Office suite
Excellent communication, empathy, and listening skills
College diploma preferred, high school diploma required
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