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Bilingual Customer Service Representative

https://www.randstad.com Logo

Randstad

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Location:
Canada, Montréal

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

17.00 - 21.42 CAD / Hour

Job Description:

We are looking for a Customer Service Representative to join our client in the insurance industry in Montreal. This is a position starting full-time for training, with a possibility of part-time afterwards. The position is virtual and requires fluency in French and English (oral and written). You will be required to provide exceptional customer service regarding insurance benefits.

Job Responsibility:

  • Promptly and professionally answer incoming calls, chats, and inquiries
  • Develop product knowledge and effectively convey information to clients
  • Demonstrate active listening, clarify information, and de-escalate situations
  • Document customer inquiries and solutions
  • Maintain established performance levels
  • Understand and resolve compliance issues
  • Support teamwork
  • Effectively identify and respond to customer needs, providing solutions and alternatives

Requirements:

  • 3 years of experience supporting insurance programs
  • Fluency in French and English (oral and written)
  • Proficiency in the Microsoft Office suite
  • Excellent communication, empathy, and listening skills
  • College diploma preferred, high school diploma required
What we offer:

Work from home

Additional Information:

Job Posted:
December 15, 2025

Expiration:
December 19, 2025

Work Type:
Remote work
Job Link Share:

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