Bilingual Customer Service Representative Job at NTT DATA (Edmonton)

Bilingual Customer Service Representative

NTT DATA

Location:
Canada , Edmonton

Category:
Call Center

Contract Type:
Employment contract

Salary:

18.00 - 20.00 USD / Hour

Save Job

Apply Position

Job Description:

The Bilingual Customer Service Representative role at NTT DATA involves serving as the first point of contact for customers, providing exceptional service in both English and French. Candidates should possess strong communication skills and a passion for customer satisfaction. The position is remote, offering a pay rate of $18.00 - $20.00 per hour. Responsibilities include addressing inquiries, resolving issues, and maintaining documentation. A commitment to continuous learning and professionalism is essential. This role is ideal for individuals with experience in customer service, particularly in interactive environments.

Job Responsibility:

Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment
Remain current on program and product information by being committed to continuous learning
Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements:

Strong written and verbal skills in both English and French languages
Demonstrated passion for customer satisfaction excellence and prior experience is an asset
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others
Professional, empathetic, and naturally caring conversational style
Display tact and diplomacy in handling all levels of customer interaction
Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice
Ability to work all required shifts
High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction
You must be connected via Ethernet port and not by Wi-Fi
Ability to download and use the Google Authenticator app
Must have IOS 11 or Android version 10 (or newer).

Nice to have:

Prior experience in customer service
Related experience in the food and/or retail industry considered an asset

What we offer:

Ongoing opportunities to grow your career
barrier-free learning with multiple self-learning tools available
inclusive working environment
people-focused environment
exposure to Fortune 500 clients and world-leading global technology partners
network of over 40,000 colleagues across 57 countries
delivering services in over 200 countries

Additional Information:

Job Posted:
May 06, 2026

Employment Type:

Fulltime

Work Type:

Remote work

NTT DATA - All Job Offers

Job Link Share:

Compare pay for this role

Aggregated ranges from job postings for Bilingual customer service representative.

Bilingual customer service representative salary