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Robert Half Logo Robert Half · Customer Service

Bilingual Customer Service Representative

United States, Madison · Job Posted May 03, 2026
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Job Description

We are looking for a dedicated Bilingual Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will play a vital role in delivering exceptional service to customers by addressing their inquiries and concerns with professionalism and efficiency. This position requires fluency in Spanish and English to effectively communicate with a diverse client base.

Job Responsibility

  • Respond promptly and professionally to inbound customer inquiries via phone, ensuring customer satisfaction
  • Handle both inbound and outbound calls to address customer needs and provide accurate information
  • Assist customers in resolving issues, answering questions, and providing guidance on services offered
  • Document customer interactions and maintain accurate records in the system
  • Collaborate with team members to ensure seamless service delivery and problem resolution
  • Identify and escalate complex issues to appropriate departments for further support
  • Follow established protocols and procedures to maintain high-quality service standards
  • Utilize bilingual skills to communicate effectively with Spanish-speaking customers
  • Provide feedback to improve customer service processes and enhance the overall experience

Requirements

  • Proven experience in customer service, preferably in a call center environment
  • Fluency in both Spanish and English, with excellent verbal and written communication skills
  • Strong ability to handle high call volumes while maintaining professionalism
  • Proficiency in managing inbound and outbound calls effectively
  • Exceptional problem-solving skills and attention to detail
  • Familiarity with customer service software and tools is preferred
  • Ability to work collaboratively in a team-oriented environment
  • High school diploma or equivalent
  • additional education or certifications in customer service are a plus

Nice to have

  • Familiarity with customer service software and tools is preferred
  • additional education or certifications in customer service are a plus

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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