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Bilingual customer service representative

https://www.randstad.com Logo

Randstad

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Location:
Canada , Quebec

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20.00 CAD / Hour
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Job Description:

Join an iconic Quebec company in Quebec City as a bilingual customer service agent in a call center! In this permanent role, you will act as a digital ambassador to provide high-end support and optimize the online shopping experience. We are looking for an empathetic person who is passionate about human relations to promote the brand image.

Job Responsibility:

  • Proactively support customers throughout the purchasing cycle: before ordering (advice), during (technical support), and after (follow-up and satisfaction)
  • Respond, in both French and English, to questions about purchases, online order status, merchandise, returns, and the loyalty program
  • Navigate our various platforms ...
  • Manage complaints and sensitive situations with empathy, turning every dissatisfaction into an opportunity to strengthen customer relationships
  • Perform rigorous order tracking and coordinate with logistics services to ensure delivery promises are met
  • Guide users in navigating the website and using new technologies related to online shopping
  • Promote the benefits of the loyalty program
  • Accurately document each interaction in customer relationship management systems to ensure seamless service continuity
  • Collaborate with internal teams to provide customer feedback and continuously optimize the web purchasing process

Requirements:

  • Bilingual in English and French, both spoken and written
  • Call Center experience required
  • Highly tech-savvy, able to juggle multiple software programs, chat platforms, and telephony tools simultaneously
  • Knowledge of Microsoft Office Suite
  • Empathy to understand customer needs and anticipate their expectations
  • Friendly and warm personality, demonstrating a genuine pleasure in interacting with the public
  • Problem-solving and conflict management skills (complaint handling) with calm and diplomacy
  • Rigorous, organized, and detail-oriented to ensure impeccable follow-up
  • Strong team spirit to integrate into a collaborative and dynamic customer relations environment
What we offer:
  • Permanent position
  • Group insurance
  • Telemedicine service
  • Employee and family assistance program
  • RRSP
  • Up to 40% discount in stores
  • Access to a gym
  • Free parking

Additional Information:

Job Posted:
February 20, 2026

Expiration:
March 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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