Bilingual Customer Service Representative Job at Randstad (Calgary)

Bilingual Customer Service Representative

Randstad

Location:
Canada , Calgary

Category:
Customer Service

Contract Type:
Not provided

Salary:

50000.00 - 52000.00 CAD / Year

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Job Description:

Are you a customer-centric professional with a passion for the financial services industry? We are seeking a dedicated Bilingual Customer Service Representative to join our client's growing team in Western Canada. As a global leader in talent solutions, Randstad is proud to partner with organizations that value diversity, excellence, and innovation. This is a 100% remote opportunity tailored for a Bilingual Customer Service Representative who excels in a fast-paced environment and is committed to delivering a transparent, empowering property financing experience. In this role, you will act as a frontline expert and brand ambassador, managing diverse communication streams to ensure every customer receives the high-quality support they deserve. As a Bilingual Customer Service Representative in the sales & marketing category, you will play a pivotal role in modernizing the mortgage industry. You will handle inbound inquiries, guide clients through digital portals, and ensure the integrity of financial data with a "service-first" mindset. Our recruiters are experts in their fields and are eager to connect you with this permanent position that offers a competitive salary of $50,000 to $52,000 and a premium benefits package.

Job Responsibility:

Cultivate positive relationships by providing clear, helpful, and professional support for every customer inquiry in English and French
Protect client confidentiality by diligently following identity verification steps and privacy guidelines
Learn and apply mortgage product knowledge to process account updates and transactions within established timelines
Maintain high standards of data integrity by recording comprehensive, professional notes within each customer file
Introduce customers to the benefits of the online portal, assisting with registration and basic troubleshooting
Contribute to team-wide success through reliable schedule adherence and seamless hand-offs to specialized departments
Manage a high volume of inbound calls and digital messages while maintaining low hold times
Act as the operational engine for the customer service, tax, and default teams by resolving technical requests
Issue welcome letters and ingestion notes to ensure a seamless "Day 1" experience for new clients
Execute custom account requests, such as payment frequency updates and bank information changes, with precision

Requirements:

Minimum of one (1) year of experience in residential mortgage administration, financial services, or a call center environment
Proven track record of success in a sales & marketing or customer-facing role
Must be located in Western Canada (British Columbia, Alberta, Saskatchewan, or Manitoba)
Ability to work 35-40 hours per week during standard business hours
Reliable high-speed internet connection and a dedicated home office space
Post-secondary education in business, finance, or a related field is considered a strong asset

What we offer:

Competitive annual salary of $50,000 - $52,000 with growth opportunities in the sales & marketing field
Generous time-off policy, including 4 weeks of vacation per year
Premium benefits plan fully paid by the employer, including top-class insurance and unlimited telemedicine
Annual health and wellness budget to support your professional and personal well-being
Access to an exclusive employee mortgage program with preferred low rates
100% remote work flexibility, allowing for a healthy work-life balance from your home in Western Canada

Additional Information:

Job Posted:
March 10, 2026

Expiration:
May 05, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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