Bilingual customer service representative

• Serve as the primary point of contact across phone and email, turning every inquiry into a positive experience
• Master the art of order management—tracking every shipment from the warehouse to the front door with precision
• Keep our digital brain sharp by logging interactions and maintaining a gold-standard database of client insights
• See a delay coming? You’re already on it. You’ll resolve shipping, billing, and availability hurdles before they become headaches
• Collaborate across departments to ensure the "engine" of our e-commerce machine runs smoothly
• Go beyond "support" to build genuine loyalty, turning one-time shippers into lifelong partners

• Minimum of 1-2 years of experience in a customer service, client relations, or similar role
• Hands-on experience with CRM software and e-commerce/logistics
• Must be fluent in English and French both written and speaking
• High school diploma or equivalent

a college diploma or university degree is an asset

• A competitive salary of $42k – $50k (commensurate with your expertise)
• Enjoy 3 weeks of vacation to recharge, plus Hybrid Flexibility after your first 3 months
• Comprehensive benefits kick in after 90 days, ensuring you’re covered
• We don't just hire
• we train. Master everything from advanced CRM management to the inner workings of global logistics operations
• Based in the heart of Mississauga—the undisputed hub of Canadian shipping