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Bilingual Customer Service Representative

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MMC Group LP

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Location:
United States , New York

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

15.00 - 16.00 USD / Hour
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Job Description:

This is an excellent opportunity for experienced bilingual call center professionals seeking long-term stability, skill development, and a clear path to permanent employment in a structured, mission-driven environment.

Job Responsibility:

  • Respond to inbound enrollment services calls and provide accurate, professional assistance
  • Educate clients on managed care programs and health plan options
  • Assess healthcare needs and assist clients with plan selection
  • Support enrollment and disenrollment processes
  • Review enrollment documentation for accuracy and completeness
  • Sort and process enrollment and disenrollment forms
  • Maintain up-to-date program knowledge
  • Escalate issues or concerns to supervisory staff as needed
  • Support managed care education and enrollment during high call volumes
  • Perform additional duties as assigned by leadership

Requirements:

  • Minimum 1–2 years of call center experience (strongly preferred)
  • Customer service experience in a high-volume, structured environment
  • Ability to complete and fully engage in a rigorous training program
  • Strong computer skills, including fast and accurate typing
  • Excellent attendance and reliability, punctuality is critical
  • Ability to work under pressure while managing multiple tasks
  • Professional communication skills and ability to follow detailed instructions
  • Positive, team-oriented, can-do attitude
  • High school diploma or equivalent required
  • Candidates must be fully fluent, able to read, write, and speak the designated language
  • Must provide own equipment meeting technical requirements
What we offer:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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