Bilingual Customer Service Representative Job at Randstad (Montréal)

Job Description

We are looking for a Customer Service Representative to join our client in the insurance industry in Montreal. You will be required to provide exceptional customer service regarding insurance benefits. Must be available for a shift between 8:00 AM to 8:00 PM daily - Monday through Friday. Location: Montreal (remote position). Schedule: Monday to Friday, between 8 AM and 8 PM. Start date: as soon as possible. 3-month contract. Salary: 24 $/h.

Job Responsibility

Will respond promptly and professionally to incoming telephone calls, chats and tickets based on client parameters providing top notch expertise
Will develop a knowledge of products, services etc. and effectively convey this information to customers
Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
Superb customer service skills and professionalism with a strong ability to diffuse customer concerns
Maintain established performance levels in KPI environment
Understand and resolve compliance issues in accordance with policies and procedures
Be an active team member and support overall teamwork and morale
Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives

Requirements

Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
Previous customer service or call center work experience in insurance program support
Proficient in Microsoft Office Suite products (Word, Excel, Outlook, etc.)
Strong communication, empathy and listening skills
Ability to multi-task and run time effectively
Writes clearly and concisely
Committed to providing superior customer service
Ability to work independently
Tasks require judgment and critical thinking skills
Minimum 3 years of industry experience
College Degree Preferred
High School Diploma Required