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We are looking for a high-energy, detail-oriented Bilingual Customer Service Representative to join a growing Manufacturer in Barrie. This role is perfect for a professional who balances a positive attitude with the technical 'know-how' to manage orders and support sales growth. Why You'll Love This Role In this dynamic position, you're the hero behind the scenes. You'll blend top-tier Customer Service . If you love staying busy and making a tangible impact, you'll fit right in
Job Responsibility:
Exhibit a positive, friendly, and helpful attitude with customers
Manage a large volume of incoming calls and emails
Input customer orders and returns accurately and efficiently
Respond to customer inquiries and requests promptly
Provide product/service information and offer substitute products where appropriate
Support Outside Sales team with quotes, follow ups and special projects
Requirements:
Customer service experience in an industrial or technical environment
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Bilingual in English and French is an asset
Knowledge or experience with hydraulics and pneumatics - product catalogues
Strong computer skills, including proficiency in Outlook, Word, and Excel.
Nice to have:
Bilingual in English and French is an asset
What we offer:
Salary $55k-$59K plus quarterly bonus and Christmas bonus
3 weeks vacation
fully paid benefits
pension plan
one hour lunch
Days flexible hours 8 hours office open between 8:00-6:00