Bilingual customer service representative, Randstad

Randstad

Location:
Canada, Ottawa

Category:
Customer Service

Contract Type:
Employment contract

Salary:

20.50 - 22.00 CAD / Hour

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Job Description:

Are you looking for your next career opportunity? Looking to expand your customer service skills? Want to make a difference on a day to day basis? Do you have an interest in helping people move, and in working in a government-adjacent company? If yes, this might be just the job for you!

Job Responsibility:

Respond to client inquiries via phone, email, chat, and video calls
Provide clear explanations about relocation policies
Resolve issues with empathy, ensuring client satisfaction
Update client profiles with relevant information, documents, and files
Assist clients with solving complex problems
Review files and make suggestions for future claims or projects
Effectively manage your time while working in a fast-paced environment

Requirements:

Eligibility for government security clearance: Must have lived in Canada for at least 5 years
Bilingual French and English is mandatory
Some call center experience
Familiar with CRM systems
Strong phone and verbal communication skills
Customer focused
Ability to multitask, set priorities and manage time effectively

What we offer:

Monday-Friday work week
Hours of work between 8am-8pm
Accessible by public transit (only paid parking available)
Team oriented environment
Great location by restaurants and café's
Possibility of permanency
Opportunity for growth and development

Additional Information:

Job Posted:
May 30, 2025

Expiration:
July 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Bilingual customer service representative

Randstad

Location:Canada, Ottawa

Category:Customer Service

Contract Type:Employment contract