Bilingual Customer Service Representative, Robert Half

Bilingual Customer Service Representative

Robert Half

Location:
United States, Pittsburgh

Category:
Customer Service

Contract Type:
Not provided

Salary:

18.00 - 19.00 USD / Hour

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Job Description:

This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls, and taking applications over the phone for the company's programs. Requires an individual who has outstanding customer service skills, the ability to navigate computer systems efficiently and ability to fluently speak multiple languages, including Spanish.

Job Responsibility:

Direct communication with customers
Handling customer questions
Taking inbound calls
Making outbound calls
Taking applications over the phone for company programs
Complete customer applications using telephone
Determine customer eligibility for relevant programs
Responds promptly to customer needs
Maintains and updates customer accounts using computer systems
Advises customers of application process for LIHEAP
Recertifies customers in Customer Assistance Program
Required to work on other utility programs if business need
Handles work assignments as assigned

Requirements:

Outstanding customer service skills
Ability to navigate computer systems efficiently
Ability to fluently speak multiple languages, including Spanish
Must be living in Pennsylvania or Ohio
Knowledge of company policies, practices, and procedures
Ability to understand and navigate telephone and computer systems to communicate with customers
Correctly follows workflow process in programs software systems
Manages difficult or emotional customer situations using appropriate de-escalation tactics
Adheres to program guidelines and procedures
Performs data processing and maintenance of customer accounts
Obtains and reviews income documentation
Meets monthly metrics for Contact Center Specialist level

What we offer:

Free parking provided
Bus accessible
Medical, vision, dental benefits
Life and disability insurance
401(k) plan
Free online training

Additional Information:

Job Posted:
November 14, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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