Bilingual Customer Service Representative, Robert Half

Bilingual Customer Service Representative

Robert Half

Location:
United States, Indianapolis

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated bilingual Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently.

Job Responsibility:

Open and manage trouble tickets to resolve specific customer issues promptly
Clearly explain product options, features, and associated charges to customers
Utilize designated customer service tools and applications to provide timely and accurate support
Follow established procedures to address routine problems, seeking guidance as needed
Monitor and maintain quality scores and call center performance metrics
Encourage customers to access self-service tools, including web-based options
Inform customers about promotions, new products, and available upgrades
Provide accurate rate quotes and promote prepayment options to customers
Perform additional duties as assigned to support the customer service team

Requirements:

Fluent in Spanish
Proven experience in customer service, preferably in a call center setting
Strong data entry skills with attention to accuracy and detail
Ability to research and resolve customer inquiries effectively
Skilled in email correspondence and clear, precise communication
Experience providing accurate customer quotes
Familiarity with navigating customer service applications and tools
Ability to meet performance metrics and maintain quality standards

Nice to have:

Bilingual proficiency in Spanish is highly desirable

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Additional Information:

Job Posted:
November 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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