Bilingual Customer Service Representative Job at Randstad (Montréal)

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Bilingual Customer Service Representative

We are looking for a Customer Service Representative to join our client in the i...

Location

Canada , Montréal

Salary:

24.00 CAD / Hour

Randstad

Expiration Date

August 10, 2026

Requirements

Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
Previous customer service or call center work experience in insurance program support
Proficient in Microsoft Office Suite products (Word, Excel, Outlook, etc.)
Strong communication, empathy and listening skills
Ability to multi-task and run time effectively
Writes clearly and concisely
Committed to providing superior customer service
Ability to work independently
Tasks require judgment and critical thinking skills
Minimum 3 years of industry experience

Job Responsibility

Will respond promptly and professionally to incoming telephone calls, chats and tickets based on client parameters providing top notch expertise
Will develop a knowledge of products, services etc. and effectively convey this information to customers
Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
Superb customer service skills and professionalism with a strong ability to diffuse customer concerns
Maintain established performance levels in KPI environment
Understand and resolve compliance issues in accordance with policies and procedures
Be an active team member and support overall teamwork and morale
Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives

What we offer

Work from home
Full-time schedule

Fulltime

Bilingual Customer Service Representative

We are seeking Bilingual - Spanish Customer Service Representatives to be a part...

Location

United States , Middle River

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual in English and Spanish (verbal and written)
Prior experience in a customer service role, preferably within the energy/natural resources industry
Proficiency in operating call center systems and handling customer inquiries effectively
Demonstrable experience in a call center customer service setting
Exceptional communication skills, both written and verbal, to clearly address customer issues
Strong problem-solving skills to identify customer needs and provide appropriate solutions
Ability to work under pressure, manage high call volumes, and maintain a positive attitude
Proficiency in using computer systems, including Microsoft Office Suite and CRM software
Excellent interpersonal skills to build rapport with customers and provide a positive experience
Flexibility to work in shifts, during weekends, or on holidays, if required

Job Responsibility

Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction
Utilize various computer systems and applications to gather necessary information efficiently
Collaborate with team members and other departments to resolve complex customer issues
Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns
Accurately document customer interactions and update customer accounts in the system
Stay up-to-date on product knowledge, industry trends, and company policies
Meet performance metrics and quality standards set by the company
Handle a high volume of inbound calls with a positive attitude
Assist customers by providing product information and offering solutions to ensure customer satisfaction
Process customer applications and maintain accurate customer records

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Bilingual Customer Service Representative

We are looking for a bilingual Spanish Customer Service Representative to join a...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both Spanish and English is required for daily customer and internal communication
Prior experience in customer service, order entry, administrative support, or after-sales operations is required
Ability to interpret technical drawings and use part numbers, serial numbers, or reference images to identify products is strongly preferred
Comfortable using Microsoft Office applications, including Excel, and able to learn or work within ERP platforms such as SAP
Strong organizational skills with the ability to manage multiple priorities accurately in a fast-moving environment
Effective communication skills and a detail-oriented, team-oriented approach to working with customers and internal departments
Background in logistics, manufacturing, industrial distribution, or a related setting is preferred
Commercial, technical, or vocational training, or an equivalent combination of education and experience, is preferred

Job Responsibility

Assist customers in English and Spanish with product and spare-parts inquiries by using drawings, serial details, photos, and other available information to determine the correct items
Create customer quotes with accurate pricing, lead times, and availability, then convert approved requests into confirmed orders within company systems
Enter and maintain order information, ensuring customer records, product details, and transaction data remain complete and up to date
Partner with warehouse, logistics, accounting, technical service, and sales teams to support timely fulfillment, invoicing, and delivery coordination
Monitor open orders from receipt through shipment, proactively communicate status updates, and respond to customer questions regarding timelines
Prepare and manage shipping paperwork and related documentation to support accurate outbound and inbound order processing
Resolve service issues, returns, and complaints with a thoughtful, customer-focused approach that leads to practical solutions
Contribute to after-sales process improvements and provide additional operational support as team priorities shift

What we offer

Medical coverage
Vision coverage
Dental coverage
Life insurance
Disability insurance
Enrollment in company 401(k) plan
Free online training

Bilingual Customer Service Representative

Are you interested in working in the Insurance Industry? Do you speak English AN...

Location

Canada , Montréal

Salary:

49500.00 USD / Year

Randstad

Expiration Date

June 29, 2026

Requirements

Strong English and French communication skills (Mandatory)
Must be able to pass The Federal Government's Enhanced Security Screening
Must have Strong Computer skills, using multiple screens and systems at the same time. (Multitasking)
Strong Problem Solving skills
Customer Service experience or Call Center Experience Required
Able to work under pressure
High School Diploma Required

Job Responsibility

Provide accurate responses to existing and new members while maintaining the highest level of customer service
Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion.

What we offer

Permanent position
37.5 hours per week
Hybrid Workstyle (4 days at home and 1 day in office located in downtown Montreal)
Paid 4-6 weeks of training, followed by 2-3 weeks of mentorship
3 weeks of Paid Vacation & 3 Paid Personal days
Monday - Friday scheduling - Weekends off
Pension plan
Able to participate in the Share Ownership Program
Bonus plan
Education reimbursement program $2,000 (annually)

Fulltime

Bilingual Customer Service Representative

Are you a dedicated professional with a passion for technology and a talent for ...

Location

Canada , Mississauga

Salary:

55000.00 - 65000.00 USD / Year

Randstad

Expiration Date

Until further notice

Requirements

Minimum of 3+ years of experience in a dedicated customer service or customer care role
Proven experience using SAP in a professional environment is mandatory
Full bilingualism (English/French) with high proficiency in written and oral French
Experience with Genesis telephony or communication platforms
Asset: Previous experience with Concentrix C4C (Cloud for Customer)
Ability to commute to the Mississauga office 4 days per week
Educational background in business administration or a related field is preferred
Professionalism and empathy when handling sensitive customer situations
Collaborative spirit to work effectively within a hybrid team structure
Quick learner capable of mastering new software and product specifications rapidly

Job Responsibility

Manage high-volume inbound inquiries via phone and email as a Bilingual Customer Service Representative
Process orders, returns, and exchanges accurately using SAP software
Provide technical troubleshooting for consumer electronics products to resolve customer issues efficiently
Maintain detailed customer records and interaction logs within the CRM system
Coordinate with the logistics and warehouse teams to track shipments and provide delivery updates
Escalate complex technical or billing issues to the appropriate internal departments
Ensure a high level of customer satisfaction by providing timely and professional customer care
Participate in continuous product training to stay updated on the latest consumer electronics innovations

What we offer

Competitive annual salary between $55,000 and $65,000
Hybrid work model (4 days in Mississauga office, 1 day remote)
Opportunity to work with a world-renowned leader in Consumer Electronics
Comprehensive benefits package and professional growth opportunities
Collaborative and inclusive work culture within the customer care department
Access to Randstad's exclusive network of industry experts and career resources

Fulltime

Bilingual Customer Service Representative

We are looking for a high-energy, detail-oriented Bilingual Customer Service Rep...

Location

Canada , Barrie

Salary:

55000.00 - 59000.00 CAD / Year

Randstad

Expiration Date

July 02, 2026

Requirements

Customer service experience in an industrial or technical environment
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Bilingual in English and French is an asset
Knowledge or experience with hydraulics and pneumatics - product catalogues
Strong computer skills, including proficiency in Outlook, Word, and Excel.

Job Responsibility

Exhibit a positive, friendly, and helpful attitude with customers
Manage a large volume of incoming calls and emails
Input customer orders and returns accurately and efficiently
Respond to customer inquiries and requests promptly
Provide product/service information and offer substitute products where appropriate
Support Outside Sales team with quotes, follow ups and special projects

What we offer

Quarterly bonus
Christmas bonus
3 weeks vacation
Fully paid benefits
Pension plan
Tuition reimbursement

Fulltime

Bilingual Customer Service Representative

Are you interested in working in the Insurance Industry? Do you speak clear Fren...

Location

Canada , Winnipeg

Salary:

46000.00 CAD / Year

Randstad

Expiration Date

June 27, 2026

Requirements

Strong English and French communication skills
Must be able to pass The Federal Government's Enhanced Security Screening (lived in canada for the last 5 years without any breaks)
Must have Strong Computer skills, using multiple screens and systems at the same time. ( Multitasking )
Strong Problem Solving skills
Customer Service experience or Call Center Experience Required
Able to work under pressure
High School Diploma Required

Job Responsibility

Provide accurate responses to existing and new members while maintaining the highest level of customer service
Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion.

What we offer

$46,000 Annual Salary
Full time, Permanent position
Hybrid Workstyle ( 4 days at home and 1 day in office located in Winnipeg )
Paid 4-6 weeks of training, followed by 2-3 weeks of mentorship
3 weeks of Paid Vacation & 3 Paid Personal days
Monday - Friday scheduling - Weekends off
Pension plan
Able to participate in the Share Ownership Program
Bonus plan
Education reimbursement program $2,000 (annually)

Fulltime

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Bilingual Customer Service Representative

We are looking for a high-energy, detail-oriented Bilingual Customer Service Rep...

Location

Canada , Barrie

Salary:

55000.00 - 59000.00 CAD / Year

Randstad

Expiration Date

July 03, 2026

Requirements

Customer service experience in an industrial or technical environment
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Bilingual in English and French is an asset
Knowledge or experience with hydraulics and pneumatics - product catalogues
Strong computer skills, including proficiency in Outlook, Word, and Excel.

Job Responsibility

Exhibit a positive, friendly, and helpful attitude with customers
Manage a large volume of incoming calls and emails
Input customer orders and returns accurately and efficiently
Respond to customer inquiries and requests promptly
Provide product/service information and offer substitute products where appropriate
Support Outside Sales team with quotes, follow ups and special projects

What we offer

Salary $55k-$59K plus quarterly bonus and Christmas bonus
3 weeks vacation
fully paid benefits
pension plan
one hour lunch
Days flexible hours 8 hours office open between 8:00-6:00
Tuition reimbursement

Fulltime

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Bilingual Customer Service Representative

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Bilingual Customer Service Representative

Bilingual Customer Service Representative

Bilingual Customer Service Representative

Bilingual Customer Service Representative

Bilingual Customer Service Representative

Bilingual Customer Service Representative

Bilingual Customer Service Representative

Bilingual Customer Service Representative

Bilingual Customer Service Representative

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