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Bilingual Customer Service Representative

https://www.randstad.com Logo

Randstad

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Location:
Canada , Montréal

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

25.00 - 29.26 CAD / Hour
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Job Description:

Our Contact Centre agents have the privilege of speaking to millions of Canadians each year. In each call, they can make an immediate difference in the lives of our Clients and advisors. The main function of a bilingual customer service representative is to provide assistance and resolve customer concerns while effectively communicating in two languages. A typical bilingual customer service representative is responsible for ensuring customer satisfaction by promptly responding to inquiries and providing accurate information.

Job Responsibility:

  • Help Clients and advisors with questions about our products, services, policies and claims through inbound calls
  • Analyze and find solutions to client problems in a friendly and proactive way
  • Provide Clients and advisors with additional information on company products & services in support of their financial and health goals
  • Ensure our Clients and advisors have the right information taking the right amount of their time

Requirements:

  • Bilingual proficiency in French and English (verbally fluent, solid understanding in writing)
  • 0–2 years of customer service experience
  • Strong client‑focused communication skills and positive energy
  • Ability to handle inbound calls and explain policies clearly and professionally
  • Problem‑solving and analytical skills to assess issues and identify solutions
  • Ability to work in fast‑paced, high‑volume call centre environment
  • Ability to remain calm, empathetic, and professional during difficult calls
  • Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP)
  • High school diploma or GED required

Nice to have:

  • Previous experience in insurance, financial services, or health benefits
  • Prior bilingual customer service or contact centre experience
What we offer:
  • Competitive salary
  • Strong performers have opportunity for full‑time conversion and long‑term development
  • No weekend work and shifts end by 8 PM, supporting strong work–life balance
  • 6 weeks virtual training

Additional Information:

Job Posted:
May 04, 2026

Expiration:
June 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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