Bilingual Customer Service Representative

• Provide a high level of customer service and support to external customers
• Support inquiries received via live chat, email or telephone
• Authenticate callers to ensure our customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed
• Research information and complete data entry to note customer interaction results
• Identify and escalate appropriate requests
• Remain current with product knowledge and administrative requirements through training
• Perform other duties as assigned

• High school diploma or GED or equivalent combination of education and experience required
• Fluent in Spanish and English, written and verbal required
• 1+ year related customer service experience required
• 1+ years of call center and/or financial service preferred
• Basic product knowledge
• Basic ability to explain bank policies, procedures and/or regulations
• Basic ability to assess customer needs and recommend alternative products or services
• Ability to maintain a high level of customer satisfaction
• Ability to meet department efficiency and quality standards within 90 days
• Ability to establish quick rapport with customers, actively listen, respond promptly with correct information
• Ability to work in a high paced environment and maintain stable performance
• Ability to maintain a high degree of confidentiality
• Ability to complete and pass new hire quizzes and exam
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel and Outlook

1+ years of call center and/or financial service

• Medical, Dental, Vision, Health Savings, Flexible Spending Accounts and more!
• 401(k) and retirement education resources
• Flexible schedules
• Paid banking holidays, vacation, sick and personal time
• Employee discounts and tuition reimbursement
• 2nd Shift differential for evening schedules
• 5% pay differential for proven Spanish/English speaking bilingual associates
• Paid training for 4 weeks