Bilingual Customer Service Representative Job at Amex (Mexico City)

Bilingual Customer Service Representative

Amex

Location:
Mexico , Mexico City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Work Location Options:Hybrid. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express

Job Responsibility:

Consistently deliver extraordinary service on a high volume of inbound calls
Consult with Card Members to understand their needs and tailor unique and personal solutions
Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments
Utilize your service oriented personality to develop key selling skills to optimize and solidify the customer relationship
Address general and account-specific customer inquiries
Use tools and resources to identify custom solutions and anticipate customer needs
Meet and exceed performance goals that include sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics

Requirements:

Strong written and communication skills to be able to converse effectively and naturally in English and Spanish
Resilience needed to efficiently manage a steady stream of customer calls
Ability to showcase humility and show care and appreciation through emotional acknowledgement
Technical savvy to multi-task and navigate through multiple computer systems and applications
Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines
Driven to please by providing the ultimate experience for our Card Members
Timeliness and reliability
Flexibility to work from Monday to Sunday anytime between 6:00 am-12:00 am
Hybrid Environment- on site expectation 3 days/week

Nice to have:

Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem solving skills
Customer service and consultative sales environment experience preferred
Passion for consultative sales, recommending products or solutions tailored to each customer
Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call

What we offer:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements
Generous paid parental leave policies
Free access to global on-site wellness centers staffed with nurses and doctors
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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