Bilingual Customer Service Representative Job at Randstad (Waterloo)

Customer Service Representative

As a Customer Experience Representative, you will be at the heart of the action,...

Location

Canada , Saint-Laurent

Salary:

52000.00 - 57000.00 CAD / Year

Randstad

Expiration Date

February 02, 2026

Requirements

Full proficiency in French and English, both spoken and written
Strong computer skills, with a solid knowledge of Microsoft Office software
At least one year of experience in a similar role
Excellent communication and interpersonal skills
Proven ability in time management and building professional relationships
Ability to work independently while contributing effectively to a team
Initiative, autonomy, and problem-solving skills
Ability to multitask in a fast-paced environment with a strong sense of urgency

Job Responsibility

Analyze and qualify customer inquiries before directing them to the appropriate service or sales representative
Log, track, and communicate customer interactions effectively
Follow up with leads and document the results of sales activities
Provide detailed information via phone, email, chat, or mail
Participate in internal training activities to deepen product and service knowledge
Make outbound calls and handle incoming sales-related calls
Perform any other tasks as needed by the company

What we offer

Comprehensive insurance: including medical, dental, vision, short-term and long-term disability, and life insurance
Attractive pension plan
Opportunities for advancement and continuous professional development
Tuition reimbursement for any program or course of your choice
Provision of necessary work equipment

Fulltime

Customer Service and Logistics Representative

Do you have a knack for customer service and an interest in logistics? If you're...

Location

Canada , Laval

Salary:

22.00 - 25.00 CAD / Hour

Randstad

Expiration Date

January 26, 2026

Requirements

1 to 3 years of experience in a customer service or call center role
Strong computer skills, including proficiency with SAP software
Bilingualism (French-English) is essential as you will be responsible for clients outside of Quebec
Excellent problem-solving skills and a high degree of autonomy
A strong sense of time management and the ability to work effectively in a team

Job Responsibility

Taking and processing orders for pickup and delivery
Constantly communicating with carriers to provide real-time order tracking to customers
Handling daily calls and maintaining excellent relationships with internal and external clients
Promptly addressing customer and carrier complaints, including escalation when needed
Monitoring carrier performance to identify optimization opportunities
Updating files and information in SAP software
Collaborating with sales, logistics, carrier teams, and clients

What we offer

Competitive Salary: $22 to $25 per hour
Schedule: Full-time position, 40 hours per week, Monday to Friday
Work Environment: 100% on-site in Laval to promote integration and teamwork
Job Security: 1 year Contract with a strong possibility of extension or permanent hire
Social Benefits: Eligible after just one week of work

Fulltime

!

Customer service and logistics representative

Do you have a knack for customer service and an interest in logistics? If you're...

Location

Canada , Laval

Salary:

22.00 - 25.00 CAD / Hour

Randstad

Expiration Date

January 26, 2026

Requirements

1 to 3 years of experience in a customer service or call center role
Strong computer skills, including proficiency with SAP software
Bilingualism (French-English) is essential as you will be responsible for clients outside of Quebec
Excellent problem-solving skills and a high degree of autonomy
A strong sense of time management and the ability to work effectively in a team

Job Responsibility

Taking and processing orders for pickup and delivery
Constantly communicating with carriers to provide real-time order tracking to customers
Handling daily calls and maintaining excellent relationships with internal and external clients
Promptly addressing customer and carrier complaints, including escalation when needed
Monitoring carrier performance to identify optimization opportunities
Updating files and information in SAP software
Collaborating with sales, logistics, carrier teams, and clients

What we offer

Competitive Salary: $22 to $25 per hour
Schedule: Full-time position, 40 hours per week, Monday to Friday
Work Environment: 100% on-site in Laval to promote integration and teamwork
Job Security: 1 year Contract with a strong possibility of extension or permanent hire
Social Benefits: Eligible after just one week of work

Fulltime

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