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Bilingual Customer Service Representative

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Geico

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Location:
United States , Tucson

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

38405.00 - 47997.00 USD / Year ▼
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Job Description:

We're looking for Bilingual Customer Service Representatives for our Tucson, AZ office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You'll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO.

Job Responsibility:

  • Provide excellent customer service
  • Be the first contact for customers
  • Answer billing questions
  • Make policy changes
  • Provide recommendations
  • Deliver personalized service

Requirements:

  • 12+ months of contact center or customer facing service experience preferred
  • Excellent verbal and written communication skills in BOTH English and Spanish
  • Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction
  • Ability to work and grow in a fast-paced, high-volume call center environment
  • Willingness to learn new skills and ability to adjust to changes quickly
  • Open to feedback to support your performance and development
  • Solid computer and multi-tasking skills
  • Minimum of high school diploma or equivalent
What we offer:
  • Comprehensive Total Rewards program
  • Financial benefits including market-competitive compensation
  • 401K savings plan with 6% match
  • Performance and recognition-based incentives
  • Tuition assistance
  • Access to mental healthcare
  • Fertility and adoption assistance
  • Workplace flexibility
  • GEICO Flex program (work from anywhere in the US for up to four weeks per year)
  • Industry leading training
  • Certification assistance
  • Career mentorship and coaching
  • Employee engagement and recognition programs

Additional Information:

Job Posted:
March 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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