Bilingual customer service representative

• Start each day by reviewing new customer requests, via phone or email, then process and verify orders using our internal CRM/ERP systems
• Carefully validate orders, ensuring every detail is correct, while managing multiple tasks in a fast-paced environment
• Respond to customer inquiries regarding products, delivery times, or procedures in a clear and professional manner
• Use our ERP system to retrieve order information, such as the status of pending orders, tracking numbers, and delivery dates
• Provide detailed product information, including substitution options and technical support if needed
• Handle customer issues accurately, authorize product returns, and document the reasons for returns
• Collaborate with internal teams (sales, logistics, inventory management) to ensure proper follow-up and timely delivery of orders
• Contribute to customer satisfaction by offering quick, courteous, and efficient service, addressing their needs with care

• Fluency in both French and English, both spoken and written
• 3 to 5 years of experience in an order desk or order processing role in a B2B environment
• Experience with an ERP system (Epicor P21, SAP, CRM, AS400, or other)
• Proficiency in Microsoft Office Suite (Word, Excel) and strong internet research skills
• Attention to detail and strong organizational skills
• Ability to manage multiple tasks simultaneously and adapt in a fast-paced environment with minimal supervision
• Exceptional listening skills and the ability to think logically to resolve customer concerns effectively

A diploma or certificate in sciences

• Permanent position offering long-term job stability
• Innovative environment focused on cutting-edge projects and advanced technologies
• Learning opportunities through continuous training and collaboration with industry experts
• Meaningful impact by contributing to important projects in key sectors
• Evolving career with development opportunities and room for advancement
• Dental insurance to cover oral care needs
• Extended health insurance to support additional medical expenses
• Paid time off and matching RRSP contributions to support your well-being and financial future