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Bilingual Customer Service Representative

Robert Half

Location:
United States , San Diego

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Bilingual Customer Service Representative will serve as a key point of contact for Spanish- and English-speaking clients, vendors, and internal teams. This role is ideal for someone who is highly organized, customer-focused, and comfortable working in a fast-paced, project-driven environment.

Job Responsibility:

Provide exceptional customer service in both Spanish and English via phone, email, and in person
Serve as a liaison between clients, subcontractors, and internal teams
Handle inbound inquiries related to project timelines, service requests, and general support
Schedule appointments, site visits, and service calls for field teams
Maintain and update customer records, job details, and service requests in internal systems
Assist with coordinating project documentation, contracts, and work orders
Resolve customer concerns in a timely and professional manner
Support billing inquiries, invoices, and payment follow-ups as needed
Collaborate with project managers and operations teams to ensure smooth communication

Requirements:

High school diploma or equivalent required
associate or bachelor’s degree preferred
1–3+ years of customer service, administrative, or call center experience
Fluency in both Spanish and English (written and verbal) required
Strong communication and interpersonal skills
Excellent organizational skills and attention to detail
Proficiency in Microsoft Office and CRM or scheduling systems
Ability to multitask and prioritize in a fast-paced environment

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 23, 2026

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