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Robert Half Logo Robert Half · Customer Service

Bilingual Customer Service Representative

United States, San Diego · Job Posted April 23, 2026
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Job Description

The Bilingual Customer Service Representative will serve as a key point of contact for Spanish- and English-speaking clients, vendors, and internal teams. This role is ideal for someone who is highly organized, customer-focused, and comfortable working in a fast-paced, project-driven environment.

Job Responsibility

  • Provide exceptional customer service in both Spanish and English via phone, email, and in person
  • Serve as a liaison between clients, subcontractors, and internal teams
  • Handle inbound inquiries related to project timelines, service requests, and general support
  • Schedule appointments, site visits, and service calls for field teams
  • Maintain and update customer records, job details, and service requests in internal systems
  • Assist with coordinating project documentation, contracts, and work orders
  • Resolve customer concerns in a timely and professional manner
  • Support billing inquiries, invoices, and payment follow-ups as needed
  • Collaborate with project managers and operations teams to ensure smooth communication

Requirements

  • High school diploma or equivalent required
  • associate or bachelor’s degree preferred
  • 1–3+ years of customer service, administrative, or call center experience
  • Fluency in both Spanish and English (written and verbal) required
  • Strong communication and interpersonal skills
  • Excellent organizational skills and attention to detail
  • Proficiency in Microsoft Office and CRM or scheduling systems
  • Ability to multitask and prioritize in a fast-paced environment

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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