Bilingual customer service representative Jobs

New

Bilingual customer service representative

Are you passionate about customer service and enjoy finding solutions to meet cl...

Location

Canada , Longueuil

Salary:

21.00 - 24.00 CAD / Hour

Randstad

Expiration Date

February 18, 2026

Requirements

Perfect bilingualism (French/English), spoken and written, required to communicate with english-speaking clients and partners outside Quebec
Minimum of 2 years of experience in a similar role (customer service, technical support, telemarketing, dispatch, or appointment scheduling)
Previous call center experience required
Excellent communication skills, active listening, and strong interpersonal abilities
Proficiency with CRM tools and office software (Outlook, Excel, Word)
Autonomous, detail-oriented, and professional
Ability to work under pressure and manage multiple priorities efficiently
Team-oriented, motivated, and performance-driven

Job Responsibility

Answer inbound and outbound calls with professionalism and empathy
Provide technical support, including basic troubleshooting and escalating complex cases to the appropriate department
Ensure the efficient dispatching of service requests and technical interventions
Schedule and confirm client appointments while ensuring accurate follow-ups
Make outbound calls for client follow-ups, satisfaction surveys, or light telemarketing activities
Use CRM tools and digital platforms to manage and document all customer interactions
Meet and exceed established performance objectives (KPIs)

What we offer

Fast-growing company offering stability and career advancement opportunities
Comprehensive training provided upon hire
Friendly, inclusive, and supportive work environment
Competitive salary, social benefits, and employee recognition programs

Fulltime

New

Bilingual French customer service representative

Are you passionate about helping people? Do you enjoy speaking to customers and ...

Location

Canada , Mississauga

Salary:

25.00 CAD / Hour

Randstad

Expiration Date

February 17, 2026

Requirements

Fluent in French and English
Minimum 1 year of call center experience
Self-motivated, quick learner, and tech-savvy

Job Responsibility

Receive inbound and outbound calls, handling up to 50 per day
Provide exceptional customer service in English and French via phone and email
Process orders and handle escalations and inquiries
Collaborate with healthcare professionals
Achieve key performance indicators and maintain exceptional service on all interactions

What we offer

No weekend or late evening work
Comprehensive training provided
Professional work environment
Opportunities for for contract extension
Competitive hourly wage of $25/hour
Accessible Mississauga location
On-site cafe subsidized pricing
On-site gym

Fulltime

New

Remote Bilingual Customer Service Representative – Loyalty Program

Are you passionate about delivering exceptional customer service? Do you thrive ...

Location

Canada , Toronto

Salary:

20.00 CAD / Hour

Randstad

Expiration Date

February 16, 2026

Requirements

Bilingual agents fluent in English and French
with a STABLE work history
at least 2.5 years of on-phone customer service experience / call center experience
Tech-Savvy: Comfortable using Outlook, Teams, Excel, and CRM/call center software
Strong Problem-Solving Skills: Ability to adapt and provide solutions to customer needs
Positive & Professional Attitude: Maintain a friendly tone and handle calls with empathy and patience
Open to Feedback & Growth: Willingness to learn and apply coaching for continuous improvement
Internet Connection: A wired internet connection is required (WiFi is not encouraged)
Successful candidates need to clear the Criminal and Credit check during onboarding

Job Responsibility

Assist customers across Canada with loyalty program redemptions, order status inquiries, fraud concerns, and account updates
Provide site navigation support and answer general account questions
Process transactions and ensure accurate documentation of all interactions
Deliver exceptional customer service with a professional and friendly approach
Collaborate with team members and supervisors to enhance service quality
Apply feedback to continuously improve performance
Communicate effectively in both English and French to support a bilingual customer base

What we offer

Work-Life Balance: Enjoy the flexibility of a 100% remote role with no office days
Comprehensive Benefits: Upon achieving permanent status, receive 100% employer-paid health care, an EAP, a pension plan, paid holidays (including your birthday!), vacation, and additional care days
Career Growth: This contract is designed to lead to a permanent offer with enhanced benefits, an attractive bonus structure, and amazing career opportunities for promotion and training
Competitive Pay & Bonuses: Start at $20/hour with a potential increase after 6 months based on performance. Earn additional rewards through a bonus program based on quality and call handling
Recognition Program: Earn points to exchange for gift cards or credits
Training & Development: Receive 3 weeks of dedicated training to set you up for success

Fulltime

New