Bilingual Customer Service Representative, Randstad

Randstad

Location:
Canada, Gatineau

Category:
Customer Service

Contract Type:
Not provided

Salary:

18.00 - 20.00 CAD / Hour

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Job Description:

This is a fantastic remote opportunity for bilingual individuals who are eager to help customers and grow within a new department. Employees must have a personal PC and camera available for training. Company equipment will be provided at the end of the training period.

Job Responsibility:

Handle 20-25 inbound calls daily, providing customer service related to loyalty program redemptions, account inquiries, and shipping status
Manage emails (approximately 10 minutes per email), assisting with order management and customer account updates
Provide support with product or card inquiries, address changes, missing points, and more
Assist customers with site navigation and general travel-related inquiries
Handle fraud concerns and cancellations, ensuring a smooth customer experience
Perform some outbound follow-ups and back-office tasks as needed
Document all customer interactions accurately and maintain a high standard of customer service

Requirements:

Bilingual (English & French) – Fluency in both languages is mandatory
Call Center Experience – Previous experience is highly preferred, but a strong customer service mindset is essential
Tech-Savvy – Comfort navigating multiple systems (Outlook, Teams, Excel, CRM/call center software)
Strong Communication Skills – Clear, professional, and friendly tone of voice, with an upbeat and engaging personality
Reliable Internet Connection – Must have a wired internet connection for the training and work setup (Wi-Fi not recommended)
Must Have PC & Camera for Training – Personal PCs with cameras are required for the training

What we offer:

Remote Work: Work from anywhere in Canada and enjoy the flexibility of a home-based position
Competitive Pay: Earn $18-$20/hour with the opportunity for a performance-based increase after 3 months
Bonus Opportunities: Earn additional rewards based on performance metrics such as call handling, quality, and adherence
Recognition Program: Collect points to redeem for gift cards and other rewards
Career Growth: Gain permanent employee status and unlock opportunities for further promotions and training on other programs
Full Benefits (Upon Conversion): Including 100% employer-paid healthcare, pension plan, Employee Assistance Program (EAP), paid leave, vacation, and additional care days (birthday off!)

Additional Information:

Job Posted:
April 28, 2025

Expiration:
May 30, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Bilingual Customer Service Representative

Randstad

Location:Canada, Gatineau

Category:Customer Service

Contract Type:Not provided