Bilingual customer service representative Job at Randstad (Burlington)

Bilingual customer service representative

Randstad

Location:
Canada , Burlington

Category:
Customer Service

Contract Type:
Not provided

Salary:

26.00 - 31.00 CAD / Hour

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Job Description:

Are you a fluently bilingual professional who loves solving puzzles and helping people? We are looking for a Bilingual (FR/EN) Customer Service Representative to join a high-performing, collaborative team in Burlington. This isn’t just about answering phones—it’s about being the critical link between our products and our customers. If you are a proactive thinker who thrives in a fast-paced environment and enjoys the "behind-the-scenes" energy of a professional warehouse setting, this is the role for you!

Job Responsibility:

Process customer orders in alignment with policies/procedures and service level goals, achieving zero errors during data entry into the system
Provide customers with accurate and timely quotes in alignment with policies/procedures and service level goals
Keep records of customer interactions or transactions, recording details of inquiries, concerns or comments, as well as resolution
Ensure customer needs are always clearly understood and acted upon at appropriate service levels
Respond to customers by telephone or e-mail to provide on-going updates on any open customer requests or issues
Engage with customers by telephone or e-mail as needed to provide requested information about products and/or the appropriate Morgan contact information for technical detail/support
Engage with customers by telephone or e-mail as needed to obtain or respond to details of an inquiry / complaint
Study product information to acquire professional and working knowledge of Morgan products and services
Support colleagues, both inside customer service and in other departments, collaborating to help support customers and other functional business areas when needed
Print pick lists for all available items according to the requested date
Physically verify the accuracy of staged shipments against the pick list and take pictures
Call carriers according to customer requests and ensure shipments are sent on time
Prepare daily invoices, match invoice copies with shipping documents and POs, and maintain organized filing
Prepare and submit customs paperwork
Print receiving documents and entering all purchased items into the system after verifying the accuracy
Additional duties as required

Requirements:

Bilingual, French and English is a must
1-3 years of call center, customer service/order entry experience
Post secondary education
Strong organizational and communication skills
Critical thinking and attention to detail, with a proactive approach to problem solving
Experience using ERP systems and MS Office
Ability to prioritize and multitasks

What we offer: