Bilingual Customer Service Representative

• Delivering top-tier customer service via phone
• Responding to inbound customer inquiries
• Conducting outbound calls for follow-up purposes
• Assist customers with troubleshooting, promotions, and complaints
• Guiding customers through the application process
• Upholding company policies and standards

• Fluent in English and French (mandatory)
• Minimum 2 years of experience in a call center environment OR a financial services company
• Prior experience in financial customer service (preferred)
• Exceptional problem-solving and communication skills
• Experience with IVR systems an asset
• Ability to work on multiple systems at one time
• High attention to detail
• Quiet office space free from distractions

Experience with IVR systems

• Full-time hours
• No weekends
• Growing organization
• Comprehensive training program
• Supportive management team with an open-door policy
• Collaborative and energetic team environment
• Fully Remote
• Equipment provided