Bilingual Customer Service Representative Job at Randstad (Toronto)

Bilingual Customer Service Representative

Randstad

Location:
Canada , Toronto

Category:
Customer Service

Contract Type:
Not provided

Salary:

27.00 CAD / Hour

Save Job

Apply Position

Job Description:

Step into the world of finance as a Bilingual Customer Service Representative in the heart of Toronto. Embrace a hybrid role where you can seamlessly work from the office and your home, making a difference for our esteemed Financial client. This is an ongoing contract to start with the potential for extension or permanency.

Job Responsibility:

Be the first point of contact for inbound and outbound calls, addressing concerns in both English and French
Display empathy and problem-solving skills as you assist customers with their prepaid visa card issues
Champion customer satisfaction by actively listening and providing solutions
Utilize your technical savvy to effectively manage customer inquiries
Ensure timely and professional responses to all customer emails, enhancing the overall customer experience

Requirements:

Demonstrate fluency in both English and French
Open availability between 8am and 7pm
Bring your call center experience to the table and excel in this role
Showcase a proven track record of exceptional customer service
Embrace technology and be comfortable using various software applications
Possess a professional demeanor and a collaborative spirit, as we value teamwork highly

What we offer: