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Bilingual Customer Service Representative

https://www.randstad.com Logo

Randstad

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Location:
Canada , Mississauga

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

65000.00 - 75000.00 CAD / Year
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Job Description:

Are you a detail-oriented professional with a passion for industrial automation? Are you a master of SAP and Salesforce looking to join a global leader in the tech space? Our team of expert recruiters at Randstad Professional is currently seeking a Bilingual Customer Service Representative for a permanent, full-time position in Mississauga, Ontario. Our client is a global power in the industrial automation sector and they are looking for someone who can grow with them. You will have the chance to take on new challenges and advance your career in customer service. The position offers a competitive salary range of $65,000 to $75,000 per year, along with a flexible hybrid schedule that allows you to work from home two days a week. If you have a typing speed of 50+ WPM and thrive in a structured customer care environment where precision is paramount, this is the Randstad Professional opportunity you’ve been waiting for.

Job Responsibility:

  • Process high-volume sales orders, quoting, and pricing requests within the SAP and Salesforce ecosystems to ensure top-tier customer care
  • Manage complex rebilling processes, credit notes, and account reconciliations to maintain high levels of customer satisfaction
  • Act as the primary point of contact for bilingual customer inquiries, providing expert customer service assistance in English and French
  • Maintain a high level of data integrity by accurately entering technical specifications and customer data at a speed of 50+ WPM
  • Execute repetitive customer service tasks with a high degree of focus and a "zero-error" mentality

Requirements:

  • Fully bilingual in English and French (written and spoken)
  • Minimum 3–5 years of experience as a Bilingual Customer Service Representative or in a customer care role
  • Proven experience working within the industrial automation or manufacturing sectors is highly preferred
  • Recently demonstrated mastery of SAP and Salesforce platforms is a MUST
  • Availability to work full-time hours between 7:00 AM and 5:30 PM in Mississauga (shifts are flexible)
What we offer:
  • Hybrid work model: Enjoy the flexibility of working from home 2 days per week
  • Genuine growth opportunities within the company as the company grows and expands
  • Comprehensive benefits package and a supportive, collaborative team culture
  • Free parking on site

Additional Information:

Job Posted:
March 02, 2026

Expiration:
April 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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