Bilingual Customer Service Representative Jobs

New

Bilingual Customer Service Representative

Do you have a passion for customer service? Do you enjoy problem-solving? Are yo...

Location

Canada , Markham

Salary:

25.00 CAD / Hour

Randstad

Expiration Date

February 15, 2026

Requirements

Fluent in English and French (mandatory)
Minimum 2 years of experience in a call center environment OR a financial services company
Prior experience in financial customer service (preferred)
Exceptional problem-solving and communication skills
Experience with IVR systems an asset
Ability to work on multiple systems at one time
High attention to detail
Quiet office space free from distractions

Job Responsibility

Delivering top-tier customer service via phone
Responding to inbound customer inquiries
Conducting outbound calls for follow-up purposes
Assist customers with troubleshooting, promotions, and complaints
Guiding customers through the application process
Upholding company policies and standards

What we offer

Full-time hours between Monday and Friday
No weekends
Growing organization
Comprehensive training program
Supportive management team with an open-door policy
Collaborative and energetic team environment
Fully Remote
Equipment provided

Fulltime

New

Bilingual Customer Service Representative

This is more than a standard call-center role; it's a unique opportunity to act ...

Location

Canada , Mississauga

Salary:

55000.00 - 60000.00 CAD / Year

Randstad

Expiration Date

February 12, 2026

Requirements

High-level professional fluency in French and English (written and verbal) is mandatory, including the ability to professionally deliver difficult news
Exceptional problem-solving, critical thinking, and common-sense decision-making abilities
Strong basic computer proficiency, including composing professional emails (Outlook), managing calendar invites (Teams), and internet-based research (Google/AI tools)
High degree of curiosity and investigative mindset to dig deeper into customer issues and claims
Ability to work autonomously and manage a claims portfolio, prioritizing resolution without excessive escalation

Job Responsibility

Manage incoming customer claims via email and phone related to loss or damage of household goods
Conduct thorough investigations, acting as a 'forensic investigator,' by reviewing claim documentation and analyzing supporting materials like photos
Determine the fair course of action for each claim (replacement, repair, or denial) based on investigation and company policy
Communicate claim decisions to customers clearly, concisely, and professionally, maintaining composure and standing firm when necessary
Collaborate with other internal departments to gather necessary information for claim resolution
Maintain accurate and detailed records of all customer interactions and claim status in the internal system

What we offer

Competitive base salary with willingness to negotiate for the ideal Customer Care candidate
Guaranteed 35-hour work week, promoting work-life balance (flexible start times between 8:00 AM and 9:00 AM ending between 4:00PM-5:00PM)
Be part of a Canadian-owned company with decades of stability and a strong, recognized presence in the industry
Supportive, family-feel, and laid-back corporate culture with long-tenured employees and a casual dress code
Excellent opportunities for growth both within the Customer Care department and across other departments in the organization
Accessibility to the Mississauga office via transit and highways (Highway 410 area)
On-site perks, including an on-site gym, large cafeteria, social events, and a secure facility

Fulltime

New

Customer Service Representative

Are you that rare talent who excels in B2B customer service, possesses strong ad...

Location

Canada , Ville Saint-Laurent

Salary:

46800.00 - 48750.00 CAD / Year ▼

Randstad

Expiration Date

February 12, 2026

Requirements

Absolute Bilingualism (French-English)
Minimum of one year experience (two years preferred) in an office environment or corporate setting
Ability to commit long-term and demonstrate stability
Aptitude for comprehension and demonstrating logic in the work
Proficiency in standard office software
Acceptance of 100% on-site work in Ville Saint-Laurent

Job Responsibility

Manage a portfolio of major client accounts
Perform order entry and follow-up from A to Z, without any sales tasks or prospecting for new clients
Ensure order tracking and check inventory at the different production sites (Ontario and Alberta)
Verify prices and resolve inconsistencies by contacting representatives and the pricing department
Generate reports on major clients using existing software (AS400 and IBM Query)
Demonstrate logic (comparison of past/current orders) to advise production accordingly

What we offer

Exceptional Group Insurance: The employer pays 90% of the insurance premium
Advantageous Retirement Plan: Company contribution up to 5% of salary
Health and Wellness: $450 for glasses (every two years) and $750 per treatment for massages and physiotherapy
Flexibility and Balance: Flexible schedule (37.5 hours/week)
Company Culture: Employee-focused work environment , with a good atmosphere and an open and involved management style

Fulltime

New

Bilingual French Customer Service Representative

We are looking for a Bilingual (French/English) Customer Service Representative ...

Location

Canada , Mississauga

Salary:

26.00 - 28.00 CAD / Hour

Randstad

Expiration Date

February 14, 2026

Requirements

Bilingualism (French and English are a MUST)
Post Secondary Education is a MUST
Experience working in a customer service/client-facing role
Excellent written communication skills in both French and English
Tech-savvy! Proficient with working with, and learning new software
Strong analytical and problem-solving skills
Demonstrated ability to complete tasks under pressure with a high degree of accuracy
Able to work independently, with impeccable attention to detail
Supportive team player

Job Responsibility

Placing the orders into the system using ERP and ensuring the accuracy of the orders
Processing orders coming via phone, fax or email, including but not limited to the maintenance of orders and processing credit and debit notes
Resolving issues and concerns relating to order errors, delivery, and billing
Resolving customer inquiries over email, delivering excellent customer experience in both French and English
Liaising with cross-functional teams to resolve issues related to the quality of the product in a timely manner

What we offer

Amazing position with easy access to transit
Competitive salary
12 - month contract with possibility for permanent and growth!
Monday to Friday 8:00 - 5:30 pm, with great work-life balance
Working 37.5 hours a week
Chance to be a part of a great team
Opportunity to expand your professional network

Fulltime

New

Customer service representative - b2b

Have you always been interested in the construction and hardware industries? Are...

Location

Canada , Laval

Salary:

50000.00 CAD / Year

Randstad

Expiration Date

January 25, 2026

Requirements

B2B experience in a distribution environment
Bilingualism
Knowledge of AS400 software (a considerable asset)
Able to answer customers both on the phone and at the counter
Available to work 100% face-to-face in Laval
Motivated, dynamic, autonomous

Job Responsibility

Take and follow up orders by phone, email or face to face
Shipment and shipping follow-up
Creation of billing and shipping slips
After-sales service
Processing and updating files in the AS400 system
Sending quotations to customers

What we offer

Monthly bonus
2 to 3 weeks vacation depending on experience
Group insurance
Full-time, daytime and weekdays only
On-site parking and easy access to Laval
Opportunity to evolve in a stable, growing company

Fulltime

New

Remote Bilingual Customer Service Representative

Are you interested in building a career in the Insurance Industry? Are you bilin...

Location

Canada , Ottawa

Salary:

44000.00 - 50500.00 / Year

Randstad

Expiration Date

January 28, 2026

Requirements

Strong English communication skills
Must be able to pass The Federal Government's Enhanced Security Screening
Must have Strong Computer skills, using multiple screens and systems at the same time. ( Multitasking )
Strong Problem Solving skills
Customer Service experience or Call Center Experience Required
Able to work under pressure
High School Diploma Required

Job Responsibility

Provide accurate responses to existing and new members while maintaining the highest level of customer service
Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
Must be available to work between the hours of 8am-8pm EST

What we offer

Paid 4-6 weeks of training, followed by 2-3 weeks of mentorship
3 weeks of Paid Vacation & 3 Paid Personal days
Monday - Friday scheduling - Weekends off
Pension plan
Able to participate in the Share Ownership Program
Bonus plan
Education reimbursement program $2,000 (annually)
Career advancement options

Fulltime

New

Bilingual Customer Service Representative

We're seeking dedicated, bilingual professionals to join our insurance team. Thi...

Location

Canada , London

Salary:

48000.00 CAD / Year

Randstad

Expiration Date

January 22, 2026

Requirements

Fluency in both English and French is essential
Proven experience in a customer service or call center role
Must be able to pass the Federal Government's Enhanced Security Screening
Strong computer skills with the ability to multitask across multiple screens and systems
Excellent problem-solving abilities and the ability to work well under pressure
Education: High School Diploma.

Job Responsibility

Act as the first point of contact for new and existing members, providing accurate and timely support via phone and email
Effectively troubleshoot and resolve customer inquiries using various systems and tools
Maintain the highest level of customer service and professionalism in every interaction.

What we offer

Competitive Pay: $48,000 annual salary
Work arrangement: hybrid model (2 days in London Office)
Monday to Friday work schedule. No weekends!
Start with 3 weeks of paid vacation plus 3 paid personal days
4-6 weeks of comprehensive paid training followed by 2-3 weeks of mentorship
Access to a pension plan and a company Share Ownership Program
$2,000 annually for education reimbursement
Career advancement opportunities.

Fulltime

New

Bilingual customer service representative

We're looking for Customer Service Representatives that want to grow and evolve ...

Location

Canada , London

Salary:

48000.00 CAD / Year

Randstad

Expiration Date

January 22, 2026

Requirements

Strong English and French communication skills
Must be able to pass The Federal Government's Enhanced Security Screening
Must have Strong Computer skills, using multiple screens and systems at the same time. ( Multitasking )
Strong Problem Solving skills
Customer Service experience or Call Center Experience Required
Able to work under pressure
High School Diploma Required

Job Responsibility

Provide accurate responses to existing and new members while maintaining the highest level of customer service
Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion

What we offer

Paid 4-6 weeks of training, followed by 2-3 weeks of mentorship
3 weeks of Paid Vacation & 3 Paid Personal days
Pension plan
Able to participate in the Share Ownership Program
Bonus plan
Education reimbursement program $2,000 (annually)
Career advancement options

Fulltime

Bilingual Customer Service Representative

Randstad

Location:
Canada , Concord

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 26, 2025

Expiration:
February 15, 2026

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Location:Canada , Concord

Category:Insurance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 26, 2025

Expiration:February 15, 2026

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Location:
Canada , Concord

Category:
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Contract Type:
Not provided

Job Posted:
December 26, 2025

Expiration:
February 15, 2026