Bilingual Customer Service Representative Job at Robert Half (Rockville)

Bilingual Customer Service Representative

We are looking for a bilingual customer service specialist who can support Spani...

Location

United States , Columbia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both Spanish and English, with the ability to communicate clearly and professionally in both languages
Previous experience in customer service, call center operations, banking, or a related support environment
Ability to handle inbound and outbound calls in a fast-paced setting while maintaining accuracy and professionalism
Willingness and ability to obtain required licensing, including passing the necessary exam and meeting applicable state requirements
Strong data entry and documentation skills with close attention to detail
High school diploma or equivalent required

Job Responsibility

Assist customers in both Spanish and English by answering questions, resolving issues, and providing clear guidance over the phone
Manage a steady flow of inbound calls while also making outbound follow-up calls as needed to address customer requests or obtain additional information
Accurately document customer interactions, update account details, and enter service-related information into internal systems
Support mortgage servicing inquiries with a high level of care and attention to compliance requirements
Deliver a positive customer experience by handling concerns efficiently and escalating complex matters when appropriate
Apply banking or financial services knowledge to explain processes, respond to account-related questions, and assist with service requests

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Bilingual Customer Service Representative

Robert Half is seeking a customer-focused and dependable Bilingual Customer Serv...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual in English and Spanish
Previous experience in a customer service, call center, administrative, or retail environment
Excellent verbal and written communication skills
Strong problem-solving abilities and conflict resolution skills
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Comfortable learning new software and customer relationship management (CRM) systems
Strong organizational skills with the ability to multitask in a fast-paced environment
Positive attitude and a commitment to delivering exceptional customer experiences

Job Responsibility

Provide outstanding customer service via phone, email, and in person in both English and Spanish
Respond to customer inquiries regarding products, services, orders, and account information
Resolve customer concerns and escalate complex issues when appropriate
Process orders, returns, exchanges, and service requests accurately
Maintain detailed and accurate customer records within company systems
Communicate with internal departments to ensure timely resolution of customer issues
Follow up with customers to ensure satisfaction and provide updates on outstanding requests
Perform data entry and maintain documentation with a high level of accuracy
Meet individual and team performance goals while maintaining quality service standards
Assist with general administrative tasks as needed

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Fulltime

Bilingual Customer Service Representative

Robert Half is seeking a customer-focused and dependable Bilingual Customer Serv...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual in English and Spanish (required)
Previous experience in a customer service, call center, administrative, or retail environment
Excellent verbal and written communication skills
Strong problem-solving abilities and conflict resolution skills
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Comfortable learning new software and customer relationship management (CRM) systems
Strong organizational skills with the ability to multitask in a fast-paced environment
Positive attitude and a commitment to delivering exceptional customer experiences

Job Responsibility

Provide outstanding customer service via phone, email, and in person in both English and Spanish
Respond to customer inquiries regarding products, services, orders, and account information
Resolve customer concerns and escalate complex issues when appropriate
Process orders, returns, exchanges, and service requests accurately
Maintain detailed and accurate customer records within company systems
Communicate with internal departments to ensure timely resolution of customer issues
Follow up with customers to ensure satisfaction and provide updates on outstanding requests
Perform data entry and maintain documentation with a high level of accuracy
Meet individual and team performance goals while maintaining quality service standards
Assist with general administrative tasks as needed

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan
Free online training

Fulltime

Bilingual Customer Service Representative

Robert Half is seeking a Bilingual Customer Service Representative (English/Span...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of customer service experience in a professional office environment
Fluent in both English and Spanish (spoken and written) is required
Strong communication, interpersonal, and problem-solving skills
Proficiency in Microsoft Office and experience working with CRM systems
Excellent organizational skills with the ability to multitask in a fast-paced environment
Positive attitude, strong attention to detail, and a commitment to delivering outstanding customer service.

Job Responsibility

Provide exceptional customer service via phone, email, and chat in both English and Spanish
Respond to customer inquiries regarding products, pricing, order status, shipments, and account information
Resolve customer concerns and complaints promptly while maintaining a positive customer experience
Process customer requests, returns, credits, and account updates accurately
Coordinate with internal departments, including sales, warehouse, and operations, to ensure timely resolution of customer issues
Document customer interactions and maintain accurate records within the CRM system
Follow up with customers to ensure issues have been resolved and expectations have been met
Build and maintain strong relationships with customers by providing timely and professional support
Perform additional administrative and customer support duties as assigned.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Bilingual Customer Service Representative

We are looking for a bilingual customer service representative to support custom...

Location

United States , Columbia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both Spanish and English, with the ability to communicate professionally in a customer-facing setting
Previous experience in customer service, call center operations, banking, or mortgage support
Ability to manage inbound and outbound phone interactions confidently and efficiently
Strong data entry and order processing skills with close attention to accuracy
Willingness and ability to obtain the required mortgage license and meet state-specific licensing requirements within 90 days of starting the role if not currently licensed
Comfortable handling sensitive customer information with discretion and professionalism
Strong problem-solving skills and the ability to remain composed in a fast-moving service environment

Job Responsibility

Assist customers by phone in Spanish and English, providing clear and courteous support for mortgage and banking-related questions
Manage a high volume of inbound calls while delivering accurate information and a positive service experience
Place outbound calls when follow-up is needed to resolve customer concerns, confirm details, or provide status updates
Enter and update customer information in internal systems with a high level of accuracy and attention to detail
Guide customers through account, loan, or service-related inquiries while maintaining compliance with company and regulatory standards
Document conversations thoroughly so that customer interactions, next steps, and resolutions are clearly recorded

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Bilingual Customer Service Representative

We are looking for a Customer Service Representative to join our client in the i...

Location

Canada , Montréal

Salary:

24.00 CAD / Hour

Randstad

Expiration Date

August 10, 2026

Requirements

Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
Previous customer service or call center work experience in insurance program support
Proficient in Microsoft Office Suite products (Word, Excel, Outlook, etc.)
Strong communication, empathy and listening skills
Ability to multi-task and run time effectively
Writes clearly and concisely
Committed to providing superior customer service
Ability to work independently
Tasks require judgment and critical thinking skills
Minimum 3 years of industry experience

Job Responsibility

Will respond promptly and professionally to incoming telephone calls, chats and tickets based on client parameters providing top notch expertise
Will develop a knowledge of products, services etc. and effectively convey this information to customers
Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
Superb customer service skills and professionalism with a strong ability to diffuse customer concerns
Maintain established performance levels in KPI environment
Understand and resolve compliance issues in accordance with policies and procedures
Be an active team member and support overall teamwork and morale
Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives

What we offer

Work from home
Full-time schedule

Fulltime

Bilingual Customer Service Representative

We are seeking Bilingual - Spanish Customer Service Representatives to be a part...

Location

United States , Middle River

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual in English and Spanish (verbal and written)
Prior experience in a customer service role, preferably within the energy/natural resources industry
Proficiency in operating call center systems and handling customer inquiries effectively
Demonstrable experience in a call center customer service setting
Exceptional communication skills, both written and verbal, to clearly address customer issues
Strong problem-solving skills to identify customer needs and provide appropriate solutions
Ability to work under pressure, manage high call volumes, and maintain a positive attitude
Proficiency in using computer systems, including Microsoft Office Suite and CRM software
Excellent interpersonal skills to build rapport with customers and provide a positive experience
Flexibility to work in shifts, during weekends, or on holidays, if required

Job Responsibility

Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction
Utilize various computer systems and applications to gather necessary information efficiently
Collaborate with team members and other departments to resolve complex customer issues
Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns
Accurately document customer interactions and update customer accounts in the system
Stay up-to-date on product knowledge, industry trends, and company policies
Meet performance metrics and quality standards set by the company
Handle a high volume of inbound calls with a positive attitude
Assist customers by providing product information and offering solutions to ensure customer satisfaction
Process customer applications and maintain accurate customer records

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Bilingual Customer Service Representative

We are looking for a bilingual Spanish Customer Service Representative to join a...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both Spanish and English is required for daily customer and internal communication
Prior experience in customer service, order entry, administrative support, or after-sales operations is required
Ability to interpret technical drawings and use part numbers, serial numbers, or reference images to identify products is strongly preferred
Comfortable using Microsoft Office applications, including Excel, and able to learn or work within ERP platforms such as SAP
Strong organizational skills with the ability to manage multiple priorities accurately in a fast-moving environment
Effective communication skills and a detail-oriented, team-oriented approach to working with customers and internal departments
Background in logistics, manufacturing, industrial distribution, or a related setting is preferred
Commercial, technical, or vocational training, or an equivalent combination of education and experience, is preferred

Job Responsibility

Assist customers in English and Spanish with product and spare-parts inquiries by using drawings, serial details, photos, and other available information to determine the correct items
Create customer quotes with accurate pricing, lead times, and availability, then convert approved requests into confirmed orders within company systems
Enter and maintain order information, ensuring customer records, product details, and transaction data remain complete and up to date
Partner with warehouse, logistics, accounting, technical service, and sales teams to support timely fulfillment, invoicing, and delivery coordination
Monitor open orders from receipt through shipment, proactively communicate status updates, and respond to customer questions regarding timelines
Prepare and manage shipping paperwork and related documentation to support accurate outbound and inbound order processing
Resolve service issues, returns, and complaints with a thoughtful, customer-focused approach that leads to practical solutions
Contribute to after-sales process improvements and provide additional operational support as team priorities shift

What we offer

Medical coverage
Vision coverage
Dental coverage
Life insurance
Disability insurance
Enrollment in company 401(k) plan
Free online training

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Bilingual Customer Service Representative

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