Bilingual customer service representative, Randstad

Bilingual customer service representative

Randstad

Location:
Canada, Ottawa

Category:
Customer Service

Contract Type:
Not provided

Salary:

20.50 CAD / Hour

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Job Description:

We’re hiring Bilingual Contact Centre Agents to join a dynamic team in a vibrant office just west of downtown Ottawa. In this role, you’ll deliver exceptional customer service by phone and email, helping clients with care, empathy, and professionalism.

Job Responsibility:

Receive calls, emails, chats and video calls
First point of contact for clients in stressful situations
Provide sound advice and suggestions based on policies
Effectively handle customer inquiries and issues
Take ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision

Requirements:

Bilingual French and English is mandatory
Some call center experience
Familiar with CRM systems
Strong phone and verbal communication skills
Customer focused
Ability to multitask, set priorities and manage time effectively
Must be eligible to obtain a government security clearance (reliability)

What we offer:

Monday-Friday work week
Hours of work between 8am-8pm
Accessible by public transit (only paid parking available)
Team oriented environment
Great location by restaurants and café's
Possibility of permanency
Opportunity for growth and development

Additional Information:

Job Posted:
May 29, 2025

Expiration:
July 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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