Bilingual Customer Service Representative, Randstad

Bilingual Customer Service Representative

Randstad

Location:
Canada, Gatineau, Québec

Category:
Call Center

Contract Type:
Employment contract

Salary:

20.50 CAD / Hour

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Job Description:

We’re hiring Bilingual Contact Centre Agents for a government-adjacent organization in the heart of Ottawa. You’ll support customers over the phone, email, chat, and even video calls, providing guidance and solutions during challenging times.

Job Responsibility:

Be the first point of contact for clients, offering calm and supportive assistance
Answer calls, emails, chats, and video calls
Provide helpful advice and solutions based on company policies
Ensure every customer feels heard and valued
Keep accurate records using CRM tools

Requirements:

Fluent in French and English
Call center or customer service experience
Strong communication skills and a knack for problem-solving
Ability to multitask and manage your time effectively
Must be eligible to obtain government security clearance (reliability status)

What we offer:

$20.50/hour pay rate
Work Monday to Friday (no weekends!)
Shifts between 8 AM and 8 PM—no late nights
Easily accessible location by public transit (paid parking available)
A friendly, team-oriented environment
Amazing restaurants and cafés nearby
Opportunity to grow, learn, and possibly transition to a permanent role

Additional Information:

Job Posted:
April 28, 2025

Expiration:
May 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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