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Bilingual Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Pittsburgh

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

16.00 - 18.00 USD / Hour
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Job Description:

This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls, and taking applications over the phone for the companys programs.

Job Responsibility:

  • Manages timecard daily by clocking in/out of the timekeeping systems at the beginning/end of shift and for unpaid lunch breaks
  • Recognizes and respects diversity among coworkers and customers
  • Maintains regular attendance
  • Knowledge of company policies, practices, and procedures
  • Ability to understand and navigate telephone and computer systems to communicate with customers
  • Complete customer applications using the telephone and determines customer eligibility for relevant programs
  • Correctly follows workflow process in programs software systems to complete tasks as assigned
  • Manages difficult or emotional customer situations by using appropriate de-escalation tactics
  • Responds promptly to customer needs
  • Adheres to program guidelines and procedures
  • Takes inbound calls from customers, assists customers with questions and resolving problems related to program participation
  • Maintains and updates customer accounts using the Dollar Energy computer systems
  • Advises customers of application process for LIHEAP
  • Recertifies customers in the Customer Assistance Program
  • Performs data processing and maintenance of customer accounts using the clients computer systems
  • Obtains and reviews income documentation
  • Required to work on other utility programs if there is a business need
  • Handles work assignments as assigned by Workforce, or a Subject Matter Expert
  • Utilizes knowledge base for utility program information and procedures daily
  • Reviews and acknowledges QA, metric, and coaching communication in a timely manner
  • Check emails, Teams messages and other standard modes of company communication daily
  • Meets monthly metrics for Contact Center Specialist level

Requirements:

  • Fluency in English and a second language, with strong verbal and written communication skills
  • Previous experience in customer service or call center environments
  • Proficiency in Microsoft Office applications, including Excel and Word
  • Ability to handle inbound and outbound calls professionally
  • Strong organizational skills to manage data entry and maintain accurate customer records
  • Familiarity with email correspondence and scheduling appointments
  • Comfort working with software systems and adapting to new technologies
  • Ability to work effectively both independently and as part of a team
  • Must be living in PENNSYLVANIA OR OHIO
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free parking provided
  • bus accessible
  • free online training

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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