Bilingual customer service representative Job at Randstad (Montréal)

Bilingual customer service representative

Randstad

Location:
Canada , Montréal

Category:
Customer Service

Contract Type:
Not provided

Salary:

21.00 CAD / Hour

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Job Description:

Are you a bilingual professional looking for a rewarding Customer Service Representative role in the heart of the city? Join a dynamic team right in Downtown Montreal! This is an incredible opportunity for a Customer Service Representative to work in a fast-paced environment where your communication skills and empathy truly make a difference. We are looking for a dedicated Customer Service Representative who is passionate about helping others and wants to build their expertise in a professional corporate setting. If you are ready to take the next step in your career in Montreal, we want to hear from you!

Job Responsibility:

Promptly and professionally answering incoming calls and web chats from clients
Developing deep product knowledge to effectively convey complex information
Using active listening to clarify information and de-escalate sensitive situations
Accurately documenting all customer inquiries and solutions in the system
Consistently maintaining established performance levels and quality standards
Identifying and responding to specific customer needs with creative solutions

Requirements:

A minimum of 1 years of relevant work experience
Complete fluency in both French and English, both spoken and written
A high school diploma is required, though a college diploma is preferred
Strong proficiency in the Microsoft Office suite and digital communication tools
Proven ability to listen with empathy while providing excellent service
Excellent organizational skills and the ability to work well within a team

What we offer:

Convenient office location in Downtown Montreal with easy access to public transit
6-month contract with potential for extension
Monday to Friday from 8h30 to 16h30

Additional Information:

Job Posted:
March 04, 2026

Expiration:
April 23, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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