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Randstad Logo Randstad · Insurance

Bilingual Customer Service Representative - Insurance

Canada, Montréal 23.00 USD / Hour · Job Posted July 04, 2026
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Job Description

Are you passionate about helping others and known for your professionalism? We are looking for a Bilingual Customer Service Representative to join the team of our client, a recognized leader in the insurance sector. In this key role, your mission will be to provide exceptional and personalized customer service regarding insurance benefits, while embodying the company's core values. This position offers a quick start!

Job Responsibility

  • Process incoming and outgoing mail, emails, faxes, and telephone communications, ensuring prompt and appropriate handling of calls and claims
  • Enter, review, and verify data from electronic and paper forms into a standard database, guaranteeing information accuracy and confidentiality
  • Scan, file, and securely archive confidential documents, and organize physical and digital files for easy retrieval
  • Code claim details based on policy documents, ensuring precise information
  • Perform quality checks and comply with internal and regulatory standards
  • Identify inconsistencies or anomalies and report them for investigation or review
  • Demonstrate accuracy and rigor in processing requests, data, and information
  • Respond to inbound calls with professionalism and empathy to assist claimants
  • Communicate effectively with claimants and their representatives via phone and email
  • Ensure compliance with company policies, privacy laws, and regulatory requirements
  • Contribute to continuous process improvement by correcting coding inconsistencies and optimizing operations

Requirements

  • Experience: Minimum of 2 years of experience in telephone assistance, data entry, and administrative roles (preferably in claims, insurance, or complaint management)
  • Languages: Perfectly bilingual in French and English (spoken and written)
  • Software: Proficiency in the Microsoft Office Suite (Word, Excel, Outlook, etc.)
  • Skills: Excellent communication skills, strong empathy, and exceptional listening abilities
  • Education: High School Diploma (DES) required
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