Bilingual Customer Service Representative III

• Respond professionally and efficiently to incoming calls and establish a relationship of trust with customers
• Actively listen and understand customers' needs and provide on the spot solutions in an efficient and courteous manner
• Seize opportunities to upsell service and/or product to customers
• Become a product & service expert and understand each customer's needs to provide accurate and practical solutions
• Cordially and respectfully resolve complaints and transform them into lessons learned
• Perform related administrative tasks, as the need arises

• Must be fluent in French (speaking, reading, writing)
• Proficient knowledge of English (speaking, reading, writing)
• Excellent communication and active listening skills
• Strong sales abilities and upselling techniques
• Ability to work efficiently in a fast-paced environment
• Skilled at managing multiple changing priorities
• Computer-savvy and comfortable using various software systems
• Strong knowledge of procedures and ability to follow detailed processes
• Problem-solving mindset with a customer-focused approach
• Adaptable, patient, and professional under pressure
• Team-oriented with the ability to work independently
• Effective complaint handling and resolution skills
• Upselling skills

Contract Duration: 1-Year Contract (with strong potential for extension)