Bilingual Customer Service Representative I Job at MMC Group LP

Bilingual Spanish/English Customer Service Representative

We are offering a permanent employment opportunity for a Bilingual Spanish/Engli...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in both Spanish and English languages
Demonstrated experience in Customer Service
Exceptional Communication Skills
Proficiency in Microsoft Excel
Prior experience in Operations
Ability to conduct Research effectively
Experience in handling Inbound and Outbound Calls
Knowledge of Insurance protocols and procedures
Familiarity with the About Time software
Capability in Revenue Accounting

Job Responsibility

Serve customers efficiently by managing incoming calls and emails
Ensure a superior customer experience by handling caller requests accurately and professionally
Establish a quick rapport with customers, identifying and exceeding their expectations
Navigate multiple systems and applications to research, analyze and resolve customer inquiries
Uphold performance and quality standards for customer service
Make informed decisions and solve problems while maintaining a positive phone interaction
Learn and understand the basic concepts of personal lines insurance principles and the products we offer
Collaborate with team members and business partners to ensure a positive customer experience
Be willing to work on a flexible schedule, including potential overtime and weekend hours
Handle special requests and complete additional tasks as needed

What we offer

competitive compensation and benefits
free online training
medical insurance
vision insurance
dental insurance
life and disability insurance
401(k) plan

Fulltime

Customer Service Representative

In this role, you will provide a high level of customer service while generating...

Location

United States , Parsippany

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 6 months call center experience or equivalent
Ability to provide high-quality customer service, resolving queries and complaints efficiently
Accurate and speedy data entry skills
Proficiency in email correspondence, ensuring prompt and detail oriented communication
Intermediate MS Word and Excel working knowledge
Bilingual Spanish is a PLUS

Job Responsibility

Scheduling patient appointments using a call script
Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
Answer returned inbound calls as needed after initial outbound contact
Maintain quality service by following organizational standard operating procedures
Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
Learn and understands basic industry knowledge
Collaborate with Clinical staff and hearing care professionals

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Customer Service Representative

We are in the process of recruiting a bilingual Spanish, Vietnamese, or Mandarin...

Location

United States , West Covina

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Applicant must have a minimum of one year of experience in a customer service role
proficiency in handling customer queries and complaints, demonstrating excellent customer service skills
capable of performing data entry tasks with high accuracy
must have working knowledge of Microsoft Word for document creation and editing
familiarity with Microsoft Outlook for managing detail oriented email correspondence and scheduling
strong ability to handle high-stress situations and maintain composure while dealing with customers
excellent interpersonal and communication skills to effectively interact with customers
proven problem-solving skills to address customer issues effectively and efficiently
demonstrated ability to work in a team-based environment
openness to work in different shifts, including weekends and holidays, as per business requirements.

Job Responsibility

Provide stellar customer service through inbound and outbound call handling
carry out member services, ensuring all customer needs are met
maintain meticulous records of customer interactions and transactions
resolve customer inquiries and concerns promptly and professionally
utilize Microsoft Word and Outlook to manage customer data and communications
process customer requests accurately, demonstrating a keen eye for detail
adapt to varying work pace, managing tasks efficiently during busy periods
contribute to a team culture that values loyalty and cooperation
participate in training programs to continuously improve skills and knowledge
monitor customer accounts, taking necessary action when required.

What we offer

Medical insurance
vision insurance
dental insurance
life insurance
disability insurance
access to 401(k) plan.

Fulltime