Bilingual Customer Service Representative I Job at MMC Group LP

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Bilingual Customer Service Representative

Robert Half is seeking a customer-focused and dependable Bilingual Customer Serv...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual in English and Spanish
Previous experience in a customer service, call center, administrative, or retail environment
Excellent verbal and written communication skills
Strong problem-solving abilities and conflict resolution skills
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Comfortable learning new software and customer relationship management (CRM) systems
Strong organizational skills with the ability to multitask in a fast-paced environment
Positive attitude and a commitment to delivering exceptional customer experiences

Job Responsibility

Provide outstanding customer service via phone, email, and in person in both English and Spanish
Respond to customer inquiries regarding products, services, orders, and account information
Resolve customer concerns and escalate complex issues when appropriate
Process orders, returns, exchanges, and service requests accurately
Maintain detailed and accurate customer records within company systems
Communicate with internal departments to ensure timely resolution of customer issues
Follow up with customers to ensure satisfaction and provide updates on outstanding requests
Perform data entry and maintain documentation with a high level of accuracy
Meet individual and team performance goals while maintaining quality service standards
Assist with general administrative tasks as needed

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Fulltime

Bilingual Customer Service Representative

We are looking for a Customer Service Representative to join our client in the i...

Location

Canada , Montréal

Salary:

24.00 CAD / Hour

Randstad

Expiration Date

August 10, 2026

Requirements

Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
Previous customer service or call center work experience in insurance program support
Proficient in Microsoft Office Suite products (Word, Excel, Outlook, etc.)
Strong communication, empathy and listening skills
Ability to multi-task and run time effectively
Writes clearly and concisely
Committed to providing superior customer service
Ability to work independently
Tasks require judgment and critical thinking skills
Minimum 3 years of industry experience

Job Responsibility

Will respond promptly and professionally to incoming telephone calls, chats and tickets based on client parameters providing top notch expertise
Will develop a knowledge of products, services etc. and effectively convey this information to customers
Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
Superb customer service skills and professionalism with a strong ability to diffuse customer concerns
Maintain established performance levels in KPI environment
Understand and resolve compliance issues in accordance with policies and procedures
Be an active team member and support overall teamwork and morale
Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives

What we offer

Work from home
Full-time schedule

Fulltime

Spanish Bilingual Customer Service Representative

We are looking for a Spanish Bilingual Customer Service Representative to suppor...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in a call center or corporate customer service environment
Spanish bilingual skillset - ideally experience in a bilingual call center environment
Demonstrated ability to manage inbound calls effectively while delivering a positive customer experience
Strong data entry and documentation skills with close attention to accuracy and completeness
Proficiency with Microsoft Office Suite, SharePoint, and web-based customer or member management systems
Clear communication skills, including the ability to explain policies and next steps clearly
Reliable attendance, sound judgment, and a consistently detail-oriented work style
All candidates are required to undergo screening

Job Responsibility

Respond to incoming member calls with patience and a service-minded approach
Record detailed and accurate notes from each interaction while updating information in web-based systems and internal databases
Guide members through policies, procedures, and follow-up actions so they clearly understand what is needed next
Explain documentation expectations and offer practical direction to help members complete requests correctly
Enter orders, service details, and other required information with a high degree of accuracy
Use tools such as SharePoint and Microsoft Office applications to access information, track activity, and support daily operations
Handle a steady volume of calls while maintaining quality standards, confidentiality, and strong attention to detail
Support additional customer service and administrative tasks as needed to meet team and member needs

What we offer

Medical, Vision, Dental, Life and disability insurance
401(k) plan
Free online training

Bilingual Customer Service Representative

We are seeking Bilingual - Spanish Customer Service Representatives to be a part...

Location

United States , Middle River

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual in English and Spanish (verbal and written)
Prior experience in a customer service role, preferably within the energy/natural resources industry
Proficiency in operating call center systems and handling customer inquiries effectively
Demonstrable experience in a call center customer service setting
Exceptional communication skills, both written and verbal, to clearly address customer issues
Strong problem-solving skills to identify customer needs and provide appropriate solutions
Ability to work under pressure, manage high call volumes, and maintain a positive attitude
Proficiency in using computer systems, including Microsoft Office Suite and CRM software
Excellent interpersonal skills to build rapport with customers and provide a positive experience
Flexibility to work in shifts, during weekends, or on holidays, if required

Job Responsibility

Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction
Utilize various computer systems and applications to gather necessary information efficiently
Collaborate with team members and other departments to resolve complex customer issues
Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns
Accurately document customer interactions and update customer accounts in the system
Stay up-to-date on product knowledge, industry trends, and company policies
Meet performance metrics and quality standards set by the company
Handle a high volume of inbound calls with a positive attitude
Assist customers by providing product information and offering solutions to ensure customer satisfaction
Process customer applications and maintain accurate customer records

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Bilingual Customer Service Representative

We are looking for a bilingual Spanish Customer Service Representative to join a...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both Spanish and English is required for daily customer and internal communication
Prior experience in customer service, order entry, administrative support, or after-sales operations is required
Ability to interpret technical drawings and use part numbers, serial numbers, or reference images to identify products is strongly preferred
Comfortable using Microsoft Office applications, including Excel, and able to learn or work within ERP platforms such as SAP
Strong organizational skills with the ability to manage multiple priorities accurately in a fast-moving environment
Effective communication skills and a detail-oriented, team-oriented approach to working with customers and internal departments
Background in logistics, manufacturing, industrial distribution, or a related setting is preferred
Commercial, technical, or vocational training, or an equivalent combination of education and experience, is preferred

Job Responsibility

Assist customers in English and Spanish with product and spare-parts inquiries by using drawings, serial details, photos, and other available information to determine the correct items
Create customer quotes with accurate pricing, lead times, and availability, then convert approved requests into confirmed orders within company systems
Enter and maintain order information, ensuring customer records, product details, and transaction data remain complete and up to date
Partner with warehouse, logistics, accounting, technical service, and sales teams to support timely fulfillment, invoicing, and delivery coordination
Monitor open orders from receipt through shipment, proactively communicate status updates, and respond to customer questions regarding timelines
Prepare and manage shipping paperwork and related documentation to support accurate outbound and inbound order processing
Resolve service issues, returns, and complaints with a thoughtful, customer-focused approach that leads to practical solutions
Contribute to after-sales process improvements and provide additional operational support as team priorities shift

What we offer

Medical coverage
Vision coverage
Dental coverage
Life insurance
Disability insurance
Enrollment in company 401(k) plan
Free online training

Spanish Bilingual Customer Service Representative

We are looking for a customer-focused Spanish Bilingual Customer Service Represe...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, call center support, or a related client-facing role
Strong data entry skills with attention to detail and the ability to document interactions accurately
Ability to research customer questions, identify appropriate solutions, and follow established procedures
Strong written communication skills, including email correspondence with customers and internal teams
Experience preparing or explaining customer quotes, rates, or service-related pricing information
Comfortable working with multiple systems and applications while managing active customer interactions
Bilingual Spanish language skills are REQUIRED
Dependable communication skills and a consistent focus on delivering high-quality customer service

Job Responsibility

Respond to customer inquiries by phone and create service tickets to document and address reported issues
Guide customers through available products, service features, and associated fees using clear and effective communication
Use designated customer service platforms and internal tools efficiently to research accounts and complete service requests
Resolve routine concerns by following standard procedures and escalating or seeking guidance when situations require additional support
Meet established call center expectations for accuracy, responsiveness, customer satisfaction, and overall quality performance
Encourage customers to use online and self-service resources when appropriate to improve convenience and efficiency
Share information about current offers, enhanced services, and upgraded solutions that may fit customer needs
Provide pricing details and explain prepay options to help customers make informed decisions
Perform additional customer support and administrative tasks as assigned to support team operations

What we offer

Medical
Vision
Dental
Life and disability insurance
Company 401(k) plan

Fulltime

Bilingual Customer Service Representative – National Loyalty Program

Are you a confident communicator who thrives in a high-energy environment? We ar...

Location

Canada , Toronto

Salary:

20.00 CAD / Hour

Randstad

Expiration Date

Until further notice

Requirements

Fluent in both French and English
Experience managing a high daily call flow
Previous loyalty/rewards experience is a plus
'Digital native' capable of navigating MS Teams, Outlook, and Excel while managing specialized call center software
Open to coaching and eager to use feedback
Reliable personal PC/laptop available for use during first week of onboarding and training
High-speed, hard-wired (Ethernet) connection is mandatory

Job Responsibility

Process new redemption orders and coordinate replacements for damaged or lost items
Assist members with loyalty point balances, site navigation, and fraud concerns
Navigate internal channels to ensure complex inquiries are resolved 'right the first time'
Maintain precise records of all customer interactions within the CRM

What we offer

Work from anywhere in Canada
Competitive Pay & Growth – $20/hour, with potential increase after 6 months (performance-based)
Bonus Opportunities – Earn additional rewards based on quality, call handling, and performance
Recognition Program – Earn points and exchange them for gift cards or credits
Career Advancement – Gain permanent status and unlock opportunities for promotion & training on other programs
Full Benefits (Upon Permanent Status) – 100% employer-paid health care, EAP, pension plan, paid holidays (including your birthday!), vacation, and additional care days

Fulltime

Bilingual Customer Service Representative

Are you a dedicated professional with a passion for technology and a talent for ...

Location

Canada , Mississauga

Salary:

55000.00 - 65000.00 USD / Year

Randstad

Expiration Date

Until further notice

Requirements

Minimum of 3+ years of experience in a dedicated customer service or customer care role
Proven experience using SAP in a professional environment is mandatory
Full bilingualism (English/French) with high proficiency in written and oral French
Experience with Genesis telephony or communication platforms
Asset: Previous experience with Concentrix C4C (Cloud for Customer)
Ability to commute to the Mississauga office 4 days per week
Educational background in business administration or a related field is preferred
Professionalism and empathy when handling sensitive customer situations
Collaborative spirit to work effectively within a hybrid team structure
Quick learner capable of mastering new software and product specifications rapidly

Job Responsibility

Manage high-volume inbound inquiries via phone and email as a Bilingual Customer Service Representative
Process orders, returns, and exchanges accurately using SAP software
Provide technical troubleshooting for consumer electronics products to resolve customer issues efficiently
Maintain detailed customer records and interaction logs within the CRM system
Coordinate with the logistics and warehouse teams to track shipments and provide delivery updates
Escalate complex technical or billing issues to the appropriate internal departments
Ensure a high level of customer satisfaction by providing timely and professional customer care
Participate in continuous product training to stay updated on the latest consumer electronics innovations

What we offer

Competitive annual salary between $55,000 and $65,000
Hybrid work model (4 days in Mississauga office, 1 day remote)
Opportunity to work with a world-renowned leader in Consumer Electronics
Comprehensive benefits package and professional growth opportunities
Collaborative and inclusive work culture within the customer care department
Access to Randstad's exclusive network of industry experts and career resources

Fulltime

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Bilingual Customer Service Representative I

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