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Randstad Logo Randstad · Customer Service

Bilingual Customer Service Representative – National Loyalty Program

Canada, Toronto 20.00 CAD / Hour · Job Posted May 19, 2026
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Job Description

Are you a confident communicator who thrives in a high-energy environment? We are seeking three (3) Bilingual Customer Service Representatives to join a brand-new department within a premier national loyalty program. This is a 100% remote opportunity to support members across Canada from the comfort of your home.

Job Responsibility

  • Process new redemption orders and coordinate replacements for damaged or lost items
  • Assist members with loyalty point balances, site navigation, and fraud concerns
  • Navigate internal channels to ensure complex inquiries are resolved 'right the first time'
  • Maintain precise records of all customer interactions within the CRM

Requirements

  • Fluent in both French and English
  • Experience managing a high daily call flow
  • Previous loyalty/rewards experience is a plus
  • 'Digital native' capable of navigating MS Teams, Outlook, and Excel while managing specialized call center software
  • Open to coaching and eager to use feedback
  • Reliable personal PC/laptop available for use during first week of onboarding and training
  • High-speed, hard-wired (Ethernet) connection is mandatory

What we offer

  • Work from anywhere in Canada
  • Competitive Pay & Growth – $20/hour, with potential increase after 6 months (performance-based)
  • Bonus Opportunities – Earn additional rewards based on quality, call handling, and performance
  • Recognition Program – Earn points and exchange them for gift cards or credits
  • Career Advancement – Gain permanent status and unlock opportunities for promotion & training on other programs
  • Full Benefits (Upon Permanent Status) – 100% employer-paid health care, EAP, pension plan, paid holidays (including your birthday!), vacation, and additional care days
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