Bilingual Customer Service Manager Job at Randstad (Toronto)

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Bilingual Customer Service Team Lead

Are you a people-first leader with a passion for coaching, collaboration, and op...

Location

Canada , Winnipeg

Salary:

40000.00 - 43000.00 CAD / Year

Randstad

Expiration Date

September 03, 2026

Requirements

High School Diploma or GED equivalent
Must be fully fluent in both English and French (written and verbal)
Proven track record in a leadership, supervisory, or relevant project-based role
Exceptional listening, analytical, and conflict-resolution abilities with high emotional intelligence
Experience utilizing contact center software and the ability to interpret complex KPIs to drive qualitative improvement
A positive attitude, a passion for mentoring others, and the ability to thrive independently or as part of a team
Must be able to successfully pass a standard 5-year background check

Job Responsibility

Supervise overall call traffic, manage daily schedules, and ensure team adherence to policies and procedures
Provide ongoing 1-on-1 and group coaching, training, and onboarding to help team members reach their full potential
Act as the primary point of contact for daily operations, resolving complex customer inquiries and escalated issues
Monitor and audit team performance against quality metrics and KPIs
recommend performance action plans where needed
Prepare, analyze, and present internal and external quality reports for management review
Track trends to identify training gaps, update training manuals/memos, and implement refresher training
Coordinating emails donations and all deliveries to food banks

What we offer

Medical, vision, and dental coverage
Employee Assistance Program (EAP)
Short/long-term disability options
Registered Retirement Savings Plan (RRSP) program options
Paid training
Ongoing professional development
Free on-site parking

Fulltime

Bilingual Customer Service Representative

We are looking for a bilingual customer service specialist who can support Spani...

Location

United States , Columbia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both Spanish and English, with the ability to communicate clearly and professionally in both languages
Previous experience in customer service, call center operations, banking, or a related support environment
Ability to handle inbound and outbound calls in a fast-paced setting while maintaining accuracy and professionalism
Willingness and ability to obtain required licensing, including passing the necessary exam and meeting applicable state requirements
Strong data entry and documentation skills with close attention to detail
High school diploma or equivalent required

Job Responsibility

Assist customers in both Spanish and English by answering questions, resolving issues, and providing clear guidance over the phone
Manage a steady flow of inbound calls while also making outbound follow-up calls as needed to address customer requests or obtain additional information
Accurately document customer interactions, update account details, and enter service-related information into internal systems
Support mortgage servicing inquiries with a high level of care and attention to compliance requirements
Deliver a positive customer experience by handling concerns efficiently and escalating complex matters when appropriate
Apply banking or financial services knowledge to explain processes, respond to account-related questions, and assist with service requests

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Spanish Bilingual Customer Service Representative

We are looking for a customer-focused Spanish Bilingual Customer Service Represe...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, call center support, or a related client-facing role
Strong data entry skills with attention to detail and the ability to document interactions accurately
Ability to research customer questions, identify appropriate solutions, and follow established procedures
Strong written communication skills, including email correspondence with customers and internal teams
Experience preparing or explaining customer quotes, rates, or service-related pricing information
Comfortable working with multiple systems and applications while managing active customer interactions
Bilingual Spanish language skills are REQUIRED
Dependable communication skills and a consistent focus on delivering high-quality customer service

Job Responsibility

Respond to customer inquiries by phone and create service tickets to document and address reported issues
Guide customers through available products, service features, and associated fees using clear and effective communication
Use designated customer service platforms and internal tools efficiently to research accounts and complete service requests
Resolve routine concerns by following standard procedures and escalating or seeking guidance when situations require additional support
Meet established call center expectations for accuracy, responsiveness, customer satisfaction, and overall quality performance
Encourage customers to use online and self-service resources when appropriate to improve convenience and efficiency
Share information about current offers, enhanced services, and upgraded solutions that may fit customer needs
Provide pricing details and explain prepay options to help customers make informed decisions
Perform additional customer support and administrative tasks as assigned to support team operations

What we offer

Medical
Vision
Dental
Life and disability insurance
Company 401(k) plan

Fulltime

Bilingual Customer Service Specialist – Relocation

Moving is one of life’s most significant stressors, but for the members of the C...

Location

Canada , Ottawa

Salary:

21.63 CAD / Hour

Randstad

Expiration Date

August 13, 2026

Requirements

Exceptional oral and written proficiency in both French and English is mandatory. You must be able to explain complex financial directives clearly in both languages
To meet federal government security standards, you must have maintained continuous residency in Canada for the past 5 years (since juin 2021)
At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking and empathy were key
High computer literacy. You are comfortable navigating up to 4 different systems simultaneously while engaging with a client
Full-time, temporary with a strong possibility of permanent transition based on performance

Job Responsibility

Act as the dedicated, omni-channel point of contact (phone, email, chat, video), providing a warm and professional experience for relocating members
Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies
Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy
Navigate, interpret, and translate the complex Canadian Forces Relocation Directive (CAFRD) into actionable, easy-to-understand advice

What we offer

Competitive Compensation: A stable hourly rate of $21.63/hour with room to grow
Tiered Career Growth: Entry at Level I with structured pathways to advance to Level II and III (accompanied by compensation increases) as you master new skills
Expert Training: Deep-dive, paid training into the CAFRD directive—an industry-recognized expertise
Great Schedule: Consistent Monday to Friday scheduling with no weekend requirements (monthly rotational shifts between 8:00 AM and 8:00 PM)
Mission-Driven Work: Directly support Canadian Armed Forces members and their families during major life transitions

Fulltime

Bilingual Customer Service Representative

Robert Half is seeking a customer-focused and dependable Bilingual Customer Serv...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bilingual in English and Spanish
Previous experience in a customer service, call center, administrative, or retail environment
Excellent verbal and written communication skills
Strong problem-solving abilities and conflict resolution skills
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Comfortable learning new software and customer relationship management (CRM) systems
Strong organizational skills with the ability to multitask in a fast-paced environment
Positive attitude and a commitment to delivering exceptional customer experiences

Job Responsibility

Provide outstanding customer service via phone, email, and in person in both English and Spanish
Respond to customer inquiries regarding products, services, orders, and account information
Resolve customer concerns and escalate complex issues when appropriate
Process orders, returns, exchanges, and service requests accurately
Maintain detailed and accurate customer records within company systems
Communicate with internal departments to ensure timely resolution of customer issues
Follow up with customers to ensure satisfaction and provide updates on outstanding requests
Perform data entry and maintain documentation with a high level of accuracy
Meet individual and team performance goals while maintaining quality service standards
Assist with general administrative tasks as needed

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Fulltime

Bilingual Customer Service Representative – National Loyalty Program

Are you a confident communicator who thrives in a high-energy environment? We ar...

Location

Canada , Toronto

Salary:

20.00 USD / Hour

Randstad

Expiration Date

August 17, 2026

Requirements

Fluent in both French and English
Comfortable handling a high volume of French-speaking callers
Experience managing a high daily call flow (previous loyalty/rewards experience is a plus)
A digital native capable of navigating MS Teams, Outlook, and Excel while managing specialized call center software
You don't just take orders
you solve puzzles
You are open to coaching and eager to use feedback to level up your career toward permanent status
Technical Readiness: You have a reliable personal PC/laptop available for use during your first week of onboarding and training
A high-speed, hard-wired (Ethernet) connection is mandatory (Wi-Fi is not permitted)

Job Responsibility

Order Management: Process new redemption orders and coordinate replacements for damaged or lost items
Account Advocacy: Assist members with loyalty point balances, site navigation, and fraud concerns
Problem Solving: Navigate internal channels to ensure complex inquiries are resolved right the first time
Documentation: Maintain precise records of all customer interactions within the CRM

What we offer

Work from anywhere in Canada – Enjoy the flexibility of a remote role
Competitive Pay & Growth – $20/hour, with potential increase after 6 months (performance-based)
Bonus Opportunities – Earn additional rewards based on quality, call handling, and performance
Recognition Program – Earn points and exchange them for gift cards or credits
Career Advancement – Gain permanent status and unlock opportunities for promotion & training on other programs
Full Benefits (Upon Permanent Status) – 100% employer-paid health care, EAP, pension plan, paid holidays (including your birthday!), vacation, and additional care days

Fulltime

Bilingual Customer Service Team Lead

Are you a people-first leader with a passion for coaching, collaboration, and cu...

Location

Canada , Montreal

Salary:

55000.00 USD / Year

Randstad

Expiration Date

August 24, 2026

Requirements

1+ years in a supervisory role in a contact center or customer-facing environment
2+ years of hands-on customer service experience
English Proficiency (Intermediate level)
Strong communication and leadership skills with a passion for mentoring others
Empathy, resilience, and the ability to resolve challenges calmly and effectively
Tech-savvy with solid MS Office knowledge
experience with Five9, Verint, and Salesforce is a strong asset
Highly organized, adaptable, and comfortable leading in a fast-paced, high-volume setting

Job Responsibility

Supervise, train, and support a high-performing customer service team
Provide ongoing coaching, feedback, and performance management
Handle escalated customer inquiries and assist in troubleshooting complex issues
Partner with Quality Assurance and Workforce Planning to meet KPIs and service levels
Monitor and report on performance metrics, productivity, and customer satisfaction
Support process improvements and identify training needs with a proactive approach
Manage scheduling, time-off requests, and shift coverage to ensure operational efficiency
Participate in special projects and team-building initiatives

What we offer

2 weeks of paid vacation in the first year
Comprehensive health coverage (medical, dental, vision) at 100% employer-paid
Coverage starts upon hire – no waiting period
5 paid sick/personal days per year
Access to an Employee Assistance Program (EAP)

Fulltime

Bilingual Customer Service Team Lead

Are you a people-first leader with a passion for coaching, collaboration, and cu...

Location

Canada , Montreal

Salary:

50000.00 - 55000.00 USD / Year

Randstad

Expiration Date

August 16, 2026

Requirements

1+ years in a supervisory role in a contact center or customer-facing environment
2+ years of hands-on customer service experience
Bilingual in English and French (spoken and written)
Strong communication and leadership skills with a passion for mentoring others
Empathy, resilience, and the ability to resolve challenges calmly and effectively
Tech-savvy with solid MS Office knowledge
experience with Five9, Verint, and Salesforce is a strong asset
Highly organized, adaptable, and comfortable leading in a fast-paced, high-volume setting

Job Responsibility

Supervise, train, and support a high-performing customer service team
Provide ongoing coaching, feedback, and performance management
Handle escalated customer inquiries and assist in troubleshooting complex issues
Partner with Quality Assurance and Workforce Planning to meet KPIs and service levels
Monitor and report on performance metrics, productivity, and customer satisfaction
Support process improvements and identify training needs with a proactive approach
Manage scheduling, time-off requests, and shift coverage to ensure operational efficiency
Participate in special projects and team-building initiatives

What we offer

2 weeks of paid vacation in the first year
Comprehensive health coverage (medical, dental, vision) at 100% employer-paid
Coverage starts upon hire – no waiting period
5 paid sick/personal days per year
Access to an Employee Assistance Program (EAP)

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Bilingual Customer Service Manager

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