Bilingual Customer Service Insurance Advisor

• Answer inbound calls in both English and French (35–50 calls/day)
• Support customers with auto and property insurance inquiries
• Deliver outstanding customer service experiences
• Offer advice and guidance based on customer needs
• Support customers throughout the claims process: from arranging towing and appraisals to explaining coverage
• Cross-sell and up-sell insurance products to meet customer needs
• Collaborate with internal teams and external vendors
• Maintain accurate and detailed documentation
• Ensure each customer interaction adds value and strengthens the company's reputation

• Bilingual in English and French, with excellent written and verbal communication skills
• Minimum of 2 to 3 years of proven customer service or call center experience
• Confident, clear communicator who can build rapport with customers
• Calm under pressure, adaptable, and solutions-focused
• Comfortable using multiple systems with strong computer and typing skills
• Detail-oriented with solid organizational abilities
• Professional, positive attitude and a willingness to learn
• Able to successfully complete a criminal and credit background check

Experience in the insurance or financial services industry

• Competitive compensation, including a comprehensive benefits package and paid vacation starting on day one
• Permanent, full-time role with a guaranteed 35-hour work week
• Sundays off for a better work-life balance
• Paid training to become a Licensed General Insurance Agent
• Clear and long-term career path in the financial and insurance industry
• Inclusive and collaborative work environment with a strong company culture
• Real opportunities for professional growth and advancement from day one