Bilingual customer service coordinator, Randstad

Randstad

Location:
Canada, Ottawa

Category:
Customer Service

Contract Type:
Not provided

Salary:

22.00 CAD / Hour

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Job Description:

Are you a highly organized individual who loves coordinating and planning? Do you thrive in fast-paced environments? Do you have experience in a call center or other high-volume customer service setting? If you answered yes, we have the perfect role for you! We are currently seeking Bilingual Customer Service Coordinators to join our team in Ottawa! In this role, you'll deliver exceptional service to customers over the phone and via email, ensuring their needs are met with professionalism and care.

Job Responsibility:

Provide relocation policy advice to customers through scheduled planning sessions
Inbound & outbound calls, minimum 30 mins planning sessions
Assist clients with solving complex problems
Review files and make suggestions for future claims or projects
Record detailed notes for each planning session in profiles for future review
Effectively manage your time while working in a fast-paced environment

Requirements:

Bilingual French and English is mandatory
Must have customer service experience (preferably in a call center environment)
Background in relocation services is considered an asset
High attention to detail and ability to maintain professionalism under pressure
Strong problem solving skills
Strong interpersonal and communication skills
Strong organizational skills
Must be able to obtain a government security clearance (reliability)

Nice to have:

Background in relocation services

What we offer:

Monday-Friday, WEEKENDS OFF !
Work hours from 8am-8pm
Accessible by public transit
Possibility of Permanency!
Team oriented environment !

Additional Information:

Job Posted:
May 29, 2025

Expiration:
July 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Bilingual customer service coordinator